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Supervisor-At Your Service

Renaissance Sao Paulo Hotel
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POSITION SUMMARY

Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or problem. Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received. Verify and adjust billing. Operate telephone switchboard station. Monitor busy or unanswered lines, check back with callers on hold to update status, take messages. Activate and deactivate guest room message lights. Transfer guests with internet access issues to internet service provider's customer support line. Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls. Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation. Supply guests with directions and property information.

Assist management in training, scheduling, evaluating, motivating and coaching employees; serve as a department role model. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards. Enter and locate information using computers/ POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

 
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Bei Renaissance Hotels möchten wir unsere Gäste dabei unterstützen, die DNA des Viertels, das sie besuchen, zu erleben. Unsere Gäste kommen, um Unerwartetes zu entdecken, in eine neue Kultur einzutauchen oder einfach einen freien Abend optimal zu genießen. Sie betrachten Geschäftsreisen als Abenteuer, denn sie betrachten jede Art des Reisens als Abenteuer. Wo sich andere Menschen mit Gewöhnlichem zufrieden geben, sehen unsere Gäste eine Chance, eine tolle Geschichte mit nach Hause zu nehmen. Und das sehen wir ebenfalls so. Wir suchen ähnlich gesinnte, spontane Entdecker für unser Team, die unseren Gästen das Lebensgefühl des Viertels näherbringen. Wenn Sie sich in dieser Beschreibung wiederfinden, laden wir Sie ein, sich über die Stellenangebote bei Renaissance Hotels zu informieren. Bei Renaissance Hotels werden Sie Teil des Markenportfolios von Marriott International. Hier können Sie Ihr Bestes geben, Ihre Bestimmung finden, einem fantastischen globalen Team angehören und das Beste aus sich herausholen.