Director, Learning Programs and Deployment, US and Canada

Talent Development at Marriott is positioned to fuel performance, enrich lives, and accelerate reinvention. With a disciplined focus on this vision, the opportunity exists to transform Marriott from a traditional training organization to one that enables the company to be more agile and innovative, and therefore competitive – a true learning organization. 

The Director of Learning Programs & Deployment is a key member of the US/CAN Learning organization and will provide alignment of operational leadership to their respective areas of responsibility. This leader will contribute a high level of specialized knowledge to support discipline and/or function objectives. This resource will lead the Program Management, Deployment, and Communications for programs and initiatives related to the overall strategy for training across all brands in the US/CAN.

This resource will be accountable for developing operating plans and processes within its respective areas. Additionally, the Director of Learning Programs & Deployment will oversee the execution of learning deliverables to ensure program alignment with the business priorities, and define the overarching training strategy for all brands within the continent working in conjunction with Global L+D. This position will work closely with key business partners/stakeholders (e.g. Brand, HR Business Leaders, US/CAN HR Leadership) to define the overall short and long-term learning strategies that support the business objectives.

This position will have specific focus on brand & discipline learning deployments from Global L+D, Leadership Nomination programs, and key Leadership Development programs (e.g. Emerging Leader Program (ELP), Luxury University). In addition will have a large focus on project management as new initiatives and programs are rolled out within the US/CAN Learning Organization.

SCOPE / BUSINESS CONTEXT / CANDIDATE PROFILE

Expected Contributions – Essential Job Functions

The expected contributions and essential job functions of this role fall into the following key work domains:

• Program Management:  Manages all operational aspects of continent learning and leadership programs including scheduling, certifications, meeting project deadlines, tracking to enrollment targets, managing nominations and content programming.
• Deployment: Develop effective launch plans based on learner and stakeholder needs, while ensuring that the right tools and resources are available to deliver learning programs successfully and seamlessly for continent hotels and learners.
• Communications: Oversees communications for US/CAN learning deployments, marketing collateral and leadership development programs. 

Key Accountabilities

Core Work Activities: 

• Primary liaison to Global L+D prior to deployment and delivery including Brand Talent (BT), Performance Advisory Team (PA) as well as Deployment Team and Development Team and Global Learning Alliance Committee (GLAC) as appropriate
• Directs US/CAN Deployment Senior Manager and Senior Manager Communications to ensure effective deployment of all learning initiatives across the continent
• Oversees Program Management for all training delivery projects/programs and ensure resources are appropriately allocated to meet project deadlines, budget goals and changing business and/or market needs 
• Assists in the development of training delivery strategies for US/CAN disciplines in all brands 
• Actively engages Corporate and Continent stakeholders to refine training and deployment strategies for all brands including managed and franchised hotels.
• Provides recommendations to improve the effectiveness of training delivery processes or programs.
• Communicates training strategies to Corporate and Continent leadership and gains consensus.
• Partners with US/CAN HR and Learning leadership, anticipates challenges and create training strategies that focus on talent and skill development thereby strengthening Marriott’s competitive advantage.
• Establishes measures of success, builds agreement within the team and holds the training team accountable for meeting high standards of training delivery.
• Manages project budgets and business cases on training efforts and executes against agreed upon project budgets and timelines. 
• Utilizes strong training and field experience to ensure training meets the needs of the audiences represented and is effective as a learning and development vehicle.
• Determines priorities, schedules, plans and necessary resources to ensure completion of any projects on schedule.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Maintains content integrity, accuracy, and consistency of training programs.
• Delivers training to ensure transfer of knowledge according to program learning objectives.
• Delivers a variety of learning programs to small and large audiences, classroom and/or virtual as required

Leadership:

• Assists in leading the learning team toward the accomplishment of identified key departmental objectives contributing to the business’ success with a focus on the delivery of continent training.
• Works with direct reports and peers to develop and implement strategies and goals. Communicates a clear and consistent message regarding goals to produce desired results.
• Makes and executes the necessary decisions to keep team moving forward toward achievement of goals.
• Provides targeted and timely communication of results, achievements and challenges to direct reports, peers and leaders.
• Develops a highly functioning team of high calibre talent that makes a strong, positive impact on the organization.

Candidate Profile

Experience

• Five or more years of learning, program management, deployment, communications and/or human resources work experience or relevant professional experience: demonstrating progressive career growth and a pattern of exceptional performance. 
• Prefer lodging market experience either on property or part of a regional / continental team. 
• Experience working in an environment where Cultural awareness is critical to success
• Experience in audience and stakeholder needs identification. 
• Experience in managing and coordinating varieties of inputs from functional experts working in a team environment.

Personal Competencies (Knowledge, Skills, Abilities and Other Attributes)

• Must be a self-starter who can work independently and be a strong team player that contributes to the effectiveness of the broader Talent Development team.
• Supports, manages and initiates change within the organization, taking steps to remove barriers or to accelerate its pace.
• Develops and maintains effective relationships with both internal and external stakeholders; influences without direct authority. 
• Actively pursues learning and self-development to enhance personal, professional and business growth; shares learning.
• Comfortable with complexity, ambiguity and change. Must accept and adapt to change; understand that change is a constant and necessary path for improvement and growth
• Ability to learn quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks 
• Ability to develop and maintain strong interpersonal relationships with team members, internal stakeholders and external constituents; and ability to influence change through these relationships
• Excellent interpersonal and negotiation skills to develop agreements and manage interdependencies in task assignments and scheduling 
• Ability to collaborate with others; a team player
• Ability to consult and interface with senior leaders
• Strong analytic skills; makes decisions using data and business knowledge
• Strong verbal and written communication skills
• Ability to work in a deadline-driven environment - - establishing goals and delivering against the objectives of assignments to meet time, budget and quality criteria
• Ability to deliver results under difficult conditions and demonstrated balanced judgment under pressure
• Ability to establish credibility necessary to influence at all organizational levels and give projects credibility
• Trustworthy with strong business integrity and ability to hold sensitive information in confidence
• Successful candidates should possess knowledge and experience and demonstrate strong leadership and relationship skills
• Ability to communicate with non-technical people about technical issues 
• Ability to provide guidance for less experienced staff 
• Excellent analytical and organizational skills, strong focus and attention to detail

Education or Certification

Bachelors Degree required; advanced degree in Human Resources or related field is preferred

Other

Position reports into HQ, but is remote-eligible;  some travel will be required.   

The salary range for this position is $117,700 to $155,700 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus and restricted stock units/stock grants.

Washington Applicants Only: Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.  

All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD;  candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

The application deadline for this position is 28 days after the date of this posting, January 8, 2025.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.