Director of Catering Services (Multi Property)

The Hotels of Grande Bretagne and King George are two of the most historic hotels of Athens, international renown for services and attention to our customer experience. The Hotel Grande Bretagne and King George are members of the Luxury Collection brand of Marriott International, Inc, with more than 500 Associates. The Hotels have a total of 422 rooms and suites, exquisite banqueting facilities, famous outlets, the famous Alexander’s Bar, and the rejuvenating GB Spa. 

Our Hotels’ team seeks to fill the position of:

Multi Property Director of Catering Services

Will be reporting to the Multi Property Hotel Manager.

Duties and Responsibilities to include:

• Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
• Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.
• Schedules banquet service staff to forecast and service standards, while maximizing profits.
• Assists team in developing lasting relationships with groups to retain business and increase growth.
• Sets goals and delegates tasks to improve departmental performance.
• Conducts monthly department meetings with the Banquet team.
• Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.
• Acts as a liaison to the kitchen staff.
• Leads shifts and actively participates in the servicing of events.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Ensures employees understand expectations and parameters.
• Strives to improve service performance.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Reviews comment cards and guest satisfaction results with employees.
• Observes service behaviors of employees and provides feedback to individuals.
• Monitors progress and leads discussion with staff each period.
• Participates in the development and implementation of corrective action plans.
• Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
• Attends and participates in all pertinent meetings.

Additional Duties:

• Comply with all Local law safety regulations for food safely, food handling and Allergen compliance.
• Comply with quality assurance expectations and standards.
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
• Maintain inventory and purchase orders log.
• Install, maintain, perform preventative maintenance on, and recommend replacement of tools, appliances, and equipment.
• Visually inspect tools, equipment, or machines (e.g., to identify defects).
• Develop and maintain positive and productive working relationships with other employees and departments.
• Deliver Associate Training initiatives on F&B Service standards, Customer Satisfaction, and all Health and Safety
• Assist in preparation and running of safety drills

The successful candidate should possess the following knowledge, skills and attributes

• Holder of a Bachelor’s ddegree in Tourism, or equivalent, will be considered an Asset
• Have at least 5 years of working experience in a similar position in the hospitality sector, preferably in an international, luxury environment, supervising a team of 30 or more.
• Have an excellent command of the English language certified at Proficiency 
• Have advanced command of the Greek Language (or a Native Speaker
• Hold an ECDL certification with excellent working knowledge of EXCEL
• Have applied knowledge of Marriott Systems, such as GXP, Opera, Micros and Marriott BonVoy programs
• Have advanced reporting, scheduling, people development and project management skills
• Have Initiative, Influence and excellent Team-work skills, with an ability to align the work of teams
• Have analytical, numerical skills and attention to detail; results orientated & adaptable
• Have strong Interpersonal communication skills, integrity and commitment; advanced written & verbal communication skills 
• Have the Ability to prioritize, meet deadlines and manage oneself & others
• Have access to the Labor Market of Greece (prior to the application for the role), or be a holder of European Union citizenship

Personal Attributes:

• Punctual, consistent and deadline sensitive
• Attention to detail with a 'can-do' attitude; strong, pro-active customer focus.
• Demonstrate creativity and enjoy challenges
• Enjoys learning, and developing themselves and other
• Multi-tasker that can work in a fast-paced environment

We confirm utmost confidentiality for all applications as per EU GDPR directive, and all local laws for personal information

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate based on disability, veteran status or any other basis protected under federal, state or local laws.

vered under applicable law.

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.