Director of Exhibits

JOB SUMMARY

Manages the daily operations of the Exhibit Hall/function space including set-up/tear-down, floor plan specifications and safety, utility sales/delivery, related building maintenance and capital improvements. Verifies that all outside vendors adhere to facility and local municipality regulations. Monitors outside vendors and hotel technical staff are following safe work practices. Directs the daily activities of the Exhibit Hall team. Forecasts Exhibit Hall revenues according to established guidelines accurately. Reviews floor plans and verify appropriate approvals obtained. Maintains floor plans, indemnification agreements and certificates of insurance as required by property. Maintains utility services, heating, cooling and lighting systems to maximize energy conservation measures. Maintains positive working relationships with outside vendors, local officials and labor. Monitors hotel package delivery to promote client satisfaction.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years’ experience in the event management, management operations, food and beverage, sales and marketing, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2-year experience in the event management, management operations, food and beverage, sales and marketing, or related professional area

CORE WORK ACTIVITIES

Managing Exhibit Hall Operations

• Manages the daily operations of the Exhibit Hall/function space including set-up/tear-down, floor plan specifications and safety, utility sales/delivery, related building maintenance and capital improvements.

• Verifies that all outside vendors adhere to facility and local municipality regulations.

• Monitors outside vendors and hotel technical staff are following safe work practices.

• Directs the daily activities of the Exhibit Hall team.

• Reviews floor plans and verifies appropriate approvals are obtained.

• Maintains floor plans, indemnification agreements and certificates of insurance as required by property.

• Maintains utility services, heating, cooling and lighting systems to maximize energy conservation measures.

• Maintains positive working relationships with outside vendors, local officials and labor. Monitor hotel package delivery to promote client satisfaction.

• Conducts regular damage checks for the Exhibit Hall/function space.

• Schedules all repairs with Engineering and verify that repairs are made in a timely manner.

• Communicates scheduling requirements with Conference Services electrical and technical staff in installing and dismantling all client utilities.

• Participates in site and planning visits.

• Maintains familiarity with safety regulations to promote compliance with life safety codes.

Managing Profitability

• Forecasts Exhibit Hall revenues according to established guidelines accurately.

• Develops working relationships with outside vendors and establishing prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property as needed.

• Creates opportunities to upsell during event planning.

• Manages department controllable expenses to achieve or exceed budgeted goals.

Providing Exceptional Customer Service

• Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Verifies employees understand expectations and parameters.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing and Conducting Human Resources Activities

• Interviews, selects and trains employees.

• Appraises employee's productivity and efficiency for the purpose of recommending promotions or other changes in status.

• Manages the performance of the Exhibit Hall team including annual performance evaluations, career planning and training requirements.

• Monitors employee attendance and records absences/tardiness.

• Helps direct supervisors to achieve their own development goals.

• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

The salary range for this position is $97,000 to $117,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.  

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.