Director of Rooms & Quality - Franchised

Additional Information: This hotel is owned and operated by an independent franchisee, Jumeau River Development Company Limited. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

POSITION SUMMARY:
You will be responsible to lead and seamlessly oversee the operations and coordination of the resort various departments, notable Housekeeping, Front Office and Guest Services, ensuring smooth and efficient operation of all the departments. This position ensures that the highest standards of service are maintained, implementing operational strategies, and addressing guest concerns, and contributing to an exceptional guest experience. Managing and mentoring staff, the Director of Rooms & Quality Assurance, also ensures the smooth running of day-to-day operations. Their leadership assures that the establishment not only meets but exceeds guest expectations, maintaining the reputation and operational efficiency of the resort.

Responsibilities. 
•    Oversee the entire rooms division, including front desk operations, housekeeping, and guest services, ensuring all departments meet the hotel’s standards of quality and service.
•    Develop and implement policies and procedures for the rooms division to maximize efficiency, guest satisfaction, and profitability.
•    Prepare and manage the budget for the rooms division, including forecasting and allocating resources effectively to meet financial goals.
•    Train, mentor, and evaluate the performance of management staff within the rooms division, promoting a culture of excellence and continuous improvement.
•    Coordinate with the sales and marketing team to develop strategies for increasing occupancy and revenue, including setting room rates and packages.
•    Ensure compliance with all safety and security protocols for guests and staff within the rooms division, including emergency response procedures.
•    Liaise with the maintenance department to ensure all guest rooms and public areas are in excellent condition and any issues are promptly addressed.
•    Analyse guest feedback and implement changes to improve the guest experience, including introducing innovative services or amenities unique to the hotel.

Qualifications and Requirements:
•    Bachelor’s degree in hospitality management, Business Administration, or a related field. Advanced degree (preferred).
•    Proven experience in a senior leadership role within the hotel industry, with comprehensive knowledge of hotel operations across multiple departments.
•    In-depth knowledge of hotel operations, with a particular expertise in rooms management.
•    Strong financial acumen and experience in budgeting, forecasting, cost control, and revenue management.
•    Excellent leadership and interpersonal skills, with the ability to inspire and motivate a diverse team.
•    Exceptional communication and presentation skills, with the ability to effectively interact with guests, employees, and stakeholders at all levels.
•    Strategic mindset and the ability to develop and execute operational strategies aligned with the resort's overall objectives.
•    Proven track record in delivering exceptional guest service and maintaining high standards of quality in operations.
•    Strong problem-solving and decision-making skills, with the ability to prioritize and manage multiple tasks and projects.
•    Familiarity with Marriott International's brand standards and operational guidelines (preferred).
•    Proficiency in relevant hospitality software and systems.
•    Utilize guest feedback to refine service standards.

Accommodation and Yearly ticket

This company is an equal opportunity employer.

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