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Director of Wellbeing

JW Marriott Hotel & Suites Saigon
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CORE WORK ACTIVITIES

Operational Excellence

                1.            Spa Operations:

                •             Manage daily operations of the Spa by JW, ensuring adherence to Spa by JW standards and delivering exceptional guest experiences.

                •             Oversee treatment room utilization, product inventory, and retail sales strategies.

                •             Implement innovative wellness offerings that reflect global trends and local influences.

                2.            Gym & Pool for Hotel and Residence:  

                •             Ensure the gym and pool facilities are maintained to the highest standards of cleanliness, safety, and functionality.

                •             Develop wellness programs, such as fitness classes and personal training services, tailored to the needs of hotel guests and residents.

                •             Monitor equipment maintenance and upgrades as needed.

                3.            Hotel guests & Tenant Engagement:

                •             Create exclusive wellness programs and activities for the hotel guests and tenants, fostering a sense of community and belonging.

 

Guest Experience & Brand Alignment

                •             Maintain a strong focus on guest satisfaction by collecting and analyzing feedback to enhance offerings.

                •             Ensure all wellness facilities and services align with JW Marriott’s luxury positioning and brand values.

                •             Introduce wellness initiatives that reflect local culture and promote holistic wellbeing.

 

Team Leadership & Training

                •             Recruit, train, and manage a team of wellness professionals, including spa therapists, fitness instructors, and pool attendants.

                •             Conduct regular performance evaluations and provide continuous training to uphold service excellence.

                •             Foster a positive and collaborative work environment.

 

Financial Management

                •             Develop and manage budgets for the spa, gym, and pool operations.

                •             Track financial performance, including revenue generation from spa treatments, retail sales, and wellness programs.

                •             Identify cost-saving opportunities while maintaining service quality.

 

Health & Safety Compliance

                •             Ensure all wellness facilities comply with health, safety, and hygiene regulations.

                •             Conduct regular audits of the spa, gym, and pool to maintain operational standards.

 

Marketing & Partnerships

                •             Collaborate with the marketing team to promote wellness offerings through campaigns and events.

                •             Build partnerships with local and international wellness brands to enhance the guest experience.

 

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 3 years experience in the recreation/health club operations or related professional area.

OR

• 2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; 3 years experience in the recreation/health club operations or related professional area.

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

 
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.