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Duty Loss Prevention Officer - W London

W London
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Join our vibrant team at W London

Explore an exciting new career path where your natural talent is celebrated. W London's work culture is uniquely designed to spark your imagination and curiosity. As a ‘"Talent", you represent W lifestyle to our guests. You are the soul behind the brand and you bring it to life.

W London - Why anywhere else?

  • Competitive salary and benefits including pension and life assurance.
  • 20 days of holiday excluding public holidays (increase to 27 days with length of service)
  • Laundry services & dry cleaning for uniform.
  • Colleague restaurant.
  • Apprenticeship/Placement opportunities.
  • Extensive learning and Training Opportunities.
  • Experience a complementary stay after successful completion of probation at W London.
  • Employee assistance program.
  • Cycle to work scheme.
  • The largest Hospitality Company Travel discount scheme on the Globe - Travel the world with Marriott.
  • 20% Discount in all F&B outlets within Marriott Properties.
  • 30% discount at our Spa.

What will you be doing?

  • Patrol all areas of the property; assist guests with room access.
  • Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system.
  • Lock property entrances when required.
  • Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required.
  • Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents.
  • Defuse guest/employee disturbances. Call for outside assistance if necessary.
  • Complete incident reports to document all Security/Loss Prevention related incidents.
  • Handle all interruptions and complaints.
  • Resolve safety hazard situations.
  • Escort any unwelcome persons from the property without interrupting the orderly flow of property operation.
  • Report to scenes of vehicle accidents/thefts.
  • Call for assistance using proper code responses.
  • Complete a Loss Prevention shift summary/daily activity report.
  • Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals.
  • Conduct investigations and gather evidence. Conduct interviews with relevant parties.
  • Report accidents, injuries, and unsafe work conditions to manager.

To be considered for this role, all applicants must have proven right to work in the United Kingdom

W Hotels are an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.