Event Executive

Hanbury Manor Marriott Hotel and Country Club is a Jacobean-style manor house set in 200 acres of beautiful countryside in Ware Hertfordshire. Wood-panelled libraries and cozy fireplaces coexist with modern amenities, renovated event spaces and discerning service.

Marriott International has long believed in the power of our associates to shape our future. And now, part of that exciting future could be yours.

This position is part of the Sales & Events team who are responsible for reactive group sales attached or not to events and conferences. By application of strong organisational, communication and interpersonal skills this position is responsible for preparing all event documentation and coordinating with hotel departments and the customers to ensure consistent, high level service throughout pre-, during and post-event phases of all events, administration of contracts and inputting group bookings/rooming lists into Opera booking system. 

The Events Executive must have impeccable attention to detail and exceptional organisational skills to be able to competently deliver all aspects of the role to the expected standard. The ability to multi task, prioritise and use your initiative are key skills required for this role. This role will have direct client interaction and also admin work.

Previous experience within Hotel Industry preferred – Experience in Conference & Events, Opera booking system, Sales Force and specifically in dealing with groups/catering and delegations are highly desirable. 

Skills and Knowledge: 

• Strong communication skills (verbal, listening, writing)
• Innovative
• Pro-active and reliable
• Able to work alone and within a team
• Excellent telephone etiquette 
• Strong customer development and relationship management skills
• Knowledge of Marriott lodging products, cultures and brand strategies
• Effective decision making skills
• Good time management
• Strong organizational skills

Education or Certification:

• A strong level of English, both written and verbal is essential for this role. 
• High school diploma or GED; experienced (1 - 2 years of experience) in the Reservations/ Event Booking Center or related professional area.

The following are specific responsibilities and contributions critical to the successful performance of the position:

• Confident, positive and proactive attitude and mind-set
• Goal driven: commitment towards achieving hotel’s and team goals
• Ability to adapt - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
• Superior guest relations skills and demonstrates passion for service
• Possesses excellent telephone sales skills
• Passion for Sales and understanding of processes; can effectively up sell products and services; can bring a sale to closure
• To have responsibility of the GRC (Groups) diary to support revenue maximization.
• To ensure that OPERA and MARSHA balance.
• To make a pre and post event call to organizers in order to maintain the relationship and to gain future business.
• Effectively manages customer budgets to maximize revenue and meet customer needs to expand customer base for group/catering sales opportunities.
• To liaise with the Revenue team to ensure that rooms strategy is implemented appropriately.
• Building client and colleague relationships.
• To understand the product we offer, including event space, room types/layouts, capacities, and event/restaurant menus.
• To conduct site visits, including walk-in appointments and participate in FAM Trips in a professional manner, demonstrating a full knowledge of the hotel products and services, and tailoring the benefits to meet the guests’ needs.
• To ensure that all diary entries are up to date with booking status, date booking taken, client details and telephone contact details and activities up to date.
• To produce a detailed and accurate handover sheet for each group/event arriving with full details on payment, room allocations, and individual requirements.
• To effectively communicate, in a timely manner, any amendments or alterations to a group/event ensuring that the clients’ needs are always met.
• To ensure company policy on credit checking and payment procedures is adhered to.
• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
• To maintain an efficient and organised filing policy on all enquiries, options and confirmed bookings.
• To contribute, as part of the team, to the smooth running of the Sales and Events Office by following all of the above organisational responsibilities.
• To proactively promote Marriott Rewards, internal promotions and Special Events.
• To hand over any non-social group enquiries to the LSO, providing as much information as possible.
• To process all group bookings through Opera, and MARSHA, including setting up blocks, naming groups, cancelling where appropriate and changing room rates.
• Inserting rooms in block grid.
• Ensure all postings on group & events accounts are correct and to send out the invoice on the day of departure.
• Pull any relevant reports as necessary 
• Respond to any incoming leads within 24 hours of arrival / social 

WHAT WE CAN OFFER YOU

• 20 days holiday (pro rata) including bank holidays increasing after each year of service
• 50% discount on Food & Beverage
• 30% discount on Golf & Spa retail products
• Access to Leisure Club
• Length of service rewards and invitations to afternoon teas
• Monthly/yearly recognition schemes
• Training both internally and externally
• Worldwide career opportunities within Marriott hotels
• Discounted associate room rates for you & friends and family
• Professional learning and development opportunities
• Free meals on duty and free uniform
• Free car parking
• Christmas lunches, Summer BBQ's and Easter celebrations
• Play Golf for free and preferential rates for family & friends
• Pension scheme
• Cycle to work scheme

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.