Events Coordinator 宴會業務專員
W TaipeiPurpose of Role
Events Coordinator performs and coordinates clerical duties for the department and ensures customer follow-up (e.g. proposal, contract, emails) is completed in a timely fashion; and answers all incoming telephone calls, assist with customer inquiries and process to manager.
Responsibly Description
-To answer telephone calls and take messages for the department and maintain all Events files in accordance with established hotel procedures and standard.
-To ensure that all information regarding each function is distributed either by uploading to designated shared folders (for on schedule regular events), or sending additional notification by email (for last minute events) to related departments, to facilitate proper handling of events.
-To advise managers when work assigned cannot be completed within a 24 hours period.
-To operate with peak efficiency through coordination, communication and cooperation.
-To adhere to Events Sales objectives, such as customer service, financial targets, revenues, profits, image enhancement and Talent appearance standards.
-Be required to conduct their duties in a “proud yet humble”, “flirty but not naughty” and “willing to go the extra step” manner – in accordance to W Taipei Sales and Marketing Division, W Taipei and Marriott International policies and procedures, ensuring that the highest level of service and communication is maintained.
-Be required to adhere to and support the Events Sales and Sales & Marketing plan in its implementation; to cooperate, work with and communicate to Sales buddy, Director of Sales & Marketing on a regular basis to achieve efficient, consistent and successful realisation of the marketing plan.
-To prepare all correspondence accurately, and after manager’s signature and approval, send them out within the timeframe specified by the customer.
-To learn how to operate required computer software, continuously update self and assist other Talent in their upkeep and maintenances.
-To review all daily and weekly banquet event orders and ensure content accuracy.
-To type up menus, signage and place cards accurately when required.
-To prepare all necessary reports for managers and / or Director of Events.
-To conduct guest site inspection courteously and promote all hotel facilities and services in the absence of manager.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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