Events Manager II

JOB SUMMARY

 

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles less complex property events. Works with his/her supervisor to ensure their property events have a seamless turnover from sales to service and back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events.

 

CANDIDATE PROFILE

 

Education and Experience

 

• High school diploma or GED; 2 years’ experience in the event management or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

 

CORE WORK ACTIVITIES

 

Supporting Event Operations 

• Greets customer during the event phase and hands off to Event Operations for the execution of details.

• Acts as the liaison between field sales person and customer throughout the event process (pre-event, event, and post-event).

• Verifies hourly associates understand expectations and parameters for event activities.

• Adheres to all standards, policies, and procedures.

• Verifies billing accuracy and conducts bill reviews with the clients prior to processing the final bill.

• Participates in customer meetings for assigned groups with guidance from his/her supervisor.

• Monitors group room blocks and meeting space of small assigned groups.

 

Providing and Ensuring Exceptional Customer Service 

• Encourages associates to provide excellent customer service.

• Sets a positive example for guest relations.

• Coordinates and communicates event details both verbally and in writing to the customer and property operations under the guidance of his/her supervisor.

• Makes presence known to customer at all times during this process.

• Works with his/her supervisor to oversee the customer experience from file turnover through the post event phase until turnover back to sales.

• Follows-up with customer post-event.

• Responds to and handles guest problems and complaints.

• Participates in various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).

• Alerts his/her supervisor to operational challenges associated with his/her group and works with his/her supervisor determines how to best solve these challenges.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Reviews comment cards and guest satisfaction results with associates.

• Interacts with guests to obtain feedback on product quality and service levels.

• Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience.

• Participates in pre- and post- event meetings as required to review and communicate group needs and feedback.

• Works with the property staff and customers to address operational challenges associated with his/her group.

• Participates in activities to improve service performance using his/her evaluation of the issue and resolution.

 

Supporting the Sales and Marketing Function 

• Assists with the sales process as necessary.

• Up-sells products and services throughout the event process.

• Works under the guidance of his/her supervisor to forecast group sleeping rooms and event revenue (catering and audio visual) for his/her groups.

• Performs other duties as assigned to meet business needs.

 

The hourly pay range for this position is $25.48 to $31.25. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. 

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

 

 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

 
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.