Events Sales Coordinator

W Rome is currently casting for an Events Sales Coordinator. Reporting to the Director of Sales, the role is responsible for booking, coordinating, and organizing all social events, smaller groups and meetings on property. 

We are on the hunt of extraordinary passionate hospitality Talents who will be ready to join us as soon as possible.

About us

W Rome redefines the luxury hotel scene of the Eternal City through its informal yet impeccable Whatever/Whenever service and trademark high energy. It is the perfect match for the duality of the Italian, between reverence for tradition and defiance of expectations, a magnetic social hub shedding light on the future of the Eternal City.

What we offer

• Professional career progression at international level in 8000 Marriott hotels
• Learning and development opportunities online, on the job and in class
• Discounts on hotel rooms, gift shop items, food and beverage
• Experienced management & motivated and engaging colleagues
• Charity events, Wellbeing activities through the TakeCare program
• Canteen service and uniform

The impact you’ll make 

What more could our guests want than outstanding service, a clean comfortable room and delicious food and drink? It will be your job to make sure they get even more from their stay with us. Reactively promotes all the options open to them, as well as being on hand to answer any questions about our hotels and services, you’ll make sure they know about everything they could wish for – and more. You’ll help create the warmest welcomes and most memorable visits that keep them coming back again and again. 

What you’ll do 

• Liaisons with a variety of departments such as and not limited to rooms, kitchen, banquet operations, restaurants and bars to maintain highest service and B&F standards while maximizing profits through outstanding customer service. 
• Reactively receives, handles and coordinates all event and group inquiries as well as provides general support to the sales office where needed. Needs to work on flexible work schedule as required and when hosting events on property.
• Process all booking requests, changes, and cancellations received. 
• Identify group guest needs, determine appropriate room type, and verify availability of room type and rate. 
• Explain guarantee, special rate, and cancellation policies to callers. 
• Accommodate and document special requests. 
• Answer questions about property facilities/services and room accommodations. 
• Follow sales techniques to maximize revenue. 
• Communicate information regarding designated VIP reservations. 
• Input and access data in reservation system. 
• Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. 
• Oversee accuracy of room blocks and reservations. 
• Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms, and keep organized files of all groups. 
• Set-up proper billing accounts according to accounting policies.
• Plan and deliver events together with the client while building strong relationships and encouraging repeat business.
• Follow company and department policies and procedures.
• Oversee accuracy of room blocks and reservations.
• Respond to any challenges found for accommodating rooming requests by communicating with guest or group contact, Sales Department, or Front Desk.
• Input group rooming lists using reservation systems (e.g., MARSHA, Fidelio, OPERA).
• Keep organized files of all groups and events for easy and accurate reference.
• Revise room blocks in the reservation system (e.g., MARSHA, Fidelio, OPERA) to maintain the required number of available rooms after rooming lists are entered.
• Execute event operationally
• Set-up proper billing accounts (i.e., share-with, room/tax/incidentals, tax exempt, direct/special billing, group bookings) according to accounting policies.

What we’re looking for 

• At least 1 year of related work experience in events or B&F
• Fluent English and Italian 
• A warm, people-oriented demeanor
• A team-first attitude 
• A gift for paying attention to the smallest details 
• Positive outlook and outgoing personality
• Planning, multi-tasking and time-management skills 

Explore our very big world

As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. And you’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. 

You’re welcomed here

Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.