Executive Lounge Manager

START YOUR JOURNEY WITH US

JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian and Thai cuisine. For those planning an event in downtown Dubai, UAE our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore, Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away.

LOVE WHAT YOU DO EVEN MORE

At JW Marriott®, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience. 

Here at JW Marriott Marquis Dubai, we are looking for talented individuals, to join our amazing family and in return we are able to offer you the following: 

• An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels. 
• Learning opportunities with some of the best professionals the region has to offer.
• We aim to promote our associates within as soon as the opportunity arises, so we hope to see you progress your career in line with our training and promotion schedule. 
• A competitive salary with excellent benefits which include accommodation, meals on duty, Transportation, and:
  • World class training and development, including leadership development.
  • Recognition programs.
  • Discounted accommodation in over 8,000 hotels all over the world. Yes, 8,000!
  • Discounted food & drink in all our restaurants and bars.
  • Discounts for your friends and family.
  • Unlimited career opportunities (Internationally and locally)
  • Medical and Life insurance
• Amazing support to ensure you have all the tools you require to complete your day-to-day tasks. 

OUR EXPECTATIONS FROM THE ROLE:

In-charge of Executive Lounge associates to ensure all hotel policies, procedures, regulations and standards are followed. Ensuring that Reception and F&B operations run smoothly and in a professional manner at all times. Perform all front desk related responsibilities and duties when assigned or required. Assume leadership in the absence of Front Desk Manager.

Ensure appropriate and adequate training of all front desk associates including all on-the-job, off-the-job and 15min training. 

Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs.

CORE WORK ACTIVITIES

• Be familiar with Hotel services, operational hours and ongoing promotions.
• Have a thorough knowledge of JW Marriott Marquis Dubai products and services.
• Have a good knowledge of local area and surrounding facilities. Provide recommendations and direction to guests whenever needed. 
• Ensure daily all forms of communication are used to full capacity and relevant information is handed over to the next shift throughout the shift and briefings.                        
• Demonstrate and promote quality awareness amongst Executive Lounge team. Seek ways to improve and maintain guest satisfaction scores for all Executive Lounge associates.  
• Supervise VIP and Marriott Bonvoy Elite member arrivals. Ensure meet and greet for Elite member.
• Ensure all guest requests are met and special requirements/preferences are taken into account.
• Liaise on daily basis with culinary team to ensure buffet set-up is complete and food is replenished and to inform of expected guest counts.
• Be familiar and promote Marriott Bonvoy Program and encourage all Executive Lounge associates in order to achieve monthly target.
• Have a thorough knowledge of OPERA, Empower Guest Experience and other front office related operational software.
• Have a thorough knowledge of all Emergency Procedures.
• Supervise guest registration and all relevant registration details required by the UAE law.
• Have a thorough knowledge of Visa policy and procedures and assist in absence of visa coordinator.                            
• Supervise compliance of Executive Lounge Agents in Cash handling procedures to maintain an accurate float.
• Regularly conduct PCI audits in order to ensure compliance according to Marriott International standards.        
• Be security conscious at all times and inform Manager on Duty of anything suspicious.
• Prepare and ensure timely delivery of daily reports to other departments as well as executive office                              
• Complies with Marriott International Hotels Limited Regional Office policies and procedures.
• Balanced Scorecard Results:  Implements strategies and executes activities to drive and continuously improve financial results, guest satisfaction, human capital index and market share.

In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.