Exercise Physiology Guide

JOB SUMMARY

 

The Guide, Exercise Physiology will work in conjunction with nutrition guides, mindset coaches, spa and wellness practitioners in a luxury resort setting, while leveraging evidenced-based content and technology deliver the best practices in exercise physiology.

Guests enjoy health coaching, 1:1 nutrition, fitness, meditation and mindset sessions, body treatments, educational lectures, and a variety of outdoor activities – all designed to expand awareness and connection. The Sensei Guide works in multidisciplinary collaboration and is responsible for managing and coordinating activities of each guests’ wellness journey. This position is an integral leader of the guest experience, leveraging data, self-awareness, self-efficacy, and safety to deliver guided sessions. Combining spaces and environments to imbue feelings of safety and ease; domain expertise to interpret objective data and craft a personalized wellness plan; and health coaching to communicate this information in an empowering, affirming manner. Sensei has designed the guide program to manage the guest experience by supporting our guest in achieving greater wellbeing.

 

CANDIDATE PROFILE 

 

Education and Experience

•Master's degree preferred with 3 years of applied experience or Bachelor's degree with 7+ years of applied experience
•Certified practitioner in fitness from respected credentialing body (ex. NASM, ACSM, CSCS, PT, AT)
•Preferred experience in hospitality and destination travel

•Required Technical / Other Skills and Abilities
•Proficiency in multiple movement modalities
•Experience with various populations and ability levels
•Familiarity with lab assessments such as VO2 max, FMS, gait analysis, and force plates
•Accredited certification in health or wellness coaching
•Passion for personal and professional development
•Proficient in Apple iOS, Office 365, and/or technology systems
•Strong time management skills
•Ability to create and deliver educational content
•Demonstrated leadership, professionalism, and service orientation
• Friendly demeanor, energetic, calm, and empathetic
• Ability to make sound decisions in stressful situations
• Organized and able to prioritize
• Willingness to work flexible hours, weekends, and holidays
Required Licenses/Certifications
•Certified practitioner in fitness, yoga, or meditation from respected credentialing body

CORE WORK ACTIVITIES

Supporting Management of Spa Operations and Finance

•Guide team subject matter expert in the field of exercise physiology and movement sciences.
•Conduct 1:1 sessions with guests to discuss current health, wellbeing, movement, and wellness objectives for their stay as well as Fitness 1:1’s
•Create and own nutrition educational content and lead lectures and hands on nutrition workshops (i.e., cooking demos) to further educate and engage guests
•Create and lead programs to support team wellness and synergy
•Work alongside Sensei by Nobu providing education and menu suggestions
•Facilitates additional educational opportunities for guests (i.e., meet and greets, Q&As)
•Lead Sensei movement classes and facilitate group experiences.
• Direct and monitor the end-to-end guest experience, from initial consultation and assessment to their last send off session for life after Sensei
•Implement health screening tools, analyze and provide relevant feedback to guests
•Ensure confidentiality, ethics, and client trust is protected at all times
•Collaborate with teammates & coworkers to ensure a seamless guest experience and enhance service delivery
• Use principles of health coaching to support guests in pursuing their personal growth
• Act as a Sensei ambassador for guests, partners, events (on & off property) and media
• Engage in media and promotional opportunities such as interviews, social media, video demonstrations and special events. Allow use of likeness in promotional materials, advertisements, and other brand-related content
• Assist with research & program development to support guest education
•Stay up to date on current trends, new research developments and findings within field of expertise, performance psychology and/or mindfulness

•Teamwork - Develop and promote teamwork and cooperation among co-workers
•Safety – Comply with established safe work practices and attend to all safety-related training provided or made available by the Company.

•Other duties as assigned

Ensuring and Delivering Exceptional Customer Service

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels.

• Handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.

• Strives to improve service performance.

•Ensures all guest requests are communicated and completed

•Ability to move, bend, and stretch as job requires

•Ability to monitor and observe client performance indoors and outside in daylight and lowlight evening conditions

•Must be able flexible hours and work weekends, and holidays

•Leadership – Maintain a positive, upbeat role, promote, and exemplify Company values and represents departmental objectives and interests to internal and external customers

•Customer Service – Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner

•Due to the intimate nature of the resort with limited number of guests on property, must assist teams laterally across all departments to lead a seamless guest flow throughout the different resort spaces

Conducting Human Resources Activities

• Solicits employee feedback, utilizing an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.

• Ensures employees understand expectations and parameters.

• Brings issues to the attention of the department manager and Human Resources as necessary.

• Observes service behaviors of employees and providing feedback to individuals.

• Participates in employee progressive discipline procedures.

• Participates in an on-going employee recognition program.

• Reviews comment cards and guest satisfaction results with employees.

• Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.

• Supervises on-going training initiatives and conducting training when appropriate.

• Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.

• Celebrates successes and publicly recognizes the contributions of team members.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

• Assists the Spa Director in managing the day-to-day operations of the spa as necessary.

 

 

 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

 
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.