F&B Attendant - Lollo

Are you ready to be part of Melbourne's most dynamic destination? W Melbourne hotel, the rebel in the heart of the city, is seeking passionate and dedicated individuals to join our team at our Lollo restaurant.

If this sounds like your next workplace, read the below!

About the Venue - Lollo

Lollo is an innovative, electric restaurant which takes diners from day to night and beyond. We’re looking for Talent who are passionate about delivering exhilarating dining experiences that get the whole town talking. With a distinctive menu, our team will take Lollo to the next level where we seek to live the W service foundations of ace the basics, being all in and showing heart. We are seeking, kind, respectful, honest individuals who value the same and are happy to accountable in the role and looking to grow a career with Marriott International.

About the Hotel - W Melbourne

W Melbourne is the rebel between the streets, sitting in the heart of the Melbourne CBD on the iconic Flinders Lane, the luxury hotel takes its design cues from Australia’s cultural capital and providing the back-lane entrance keys to what’s New/Next in the city. Extending the laneway culture inside, 294 bold rooms and suites peel back the layers and revel in the city’s history. There are five electric and daring bars and restaurants within the hotel, plus over 800 square metres of ultra-modern event space. W Melbourne is set to be the place to see and be seen in.

Why Choose W Melbourne? 

• Competitive Salary and Reviews: Benefit from a competitive salary with an annual salary review every July.
• Mentor/Buddy Program: Benefit from our mentor/buddy program and thrive in a diverse, collaborative environment where teamwork is key.
• Career Advancement: Grow your career with Marriott International, with opportunities for interstate and global transfers through internal channels. There are now over 8,790 hotels globally with jobs and carrers.
• Prime Location: Work in Melbourne CBD, conveniently close to public transport and public parking spaces.
• Exclusive Discounts: Enjoy 35% off food and beverages at W Melbourne, plus global room night discounts from Marriott International for you and your loved ones.
• Birthday Perks: Celebrate your birthday with a paid day off because we value our rockstars – YOU!
• Community and Talent Engagement: Participate in W Melbourne's Take Care initiatives and contribute to meaningful community service projects.
• Employee Referral Bonus: Take advantage of our employee referral bonus and enjoy working alongside your tribe.
• Award-Winning Workplace: Be part of our success, working at a Certified Great Place to Work, with accolades including a Two Hatted Restaurant, Best Deluxe Restaurant, Award-Winning Event Spaces, and Award-Winning Bar Design.
• Food & Beverage Incentive program to enhance your wages and salary

What We Expect of You

• Demonstrated experience in a dynamic restaurant setting is highly valued.
• Must be available 5 days per week including days & nights.
• A proactive and upbeat demeanor that inspires excellence.
• Keen to take on new challenges and grow within your career.
• Embody a polished professionalism with an audacious approach to creativity; a passionate, and a playful spirit that creates memorable guest experiences.

What You Will Do

• Serve food courses and alcoholic beverages to guests.
• Set tables according to event type and service standards.
• Answer questions on menu selections or find out the answers from the kitchen crew or your Leader.
• Communicate with the kitchen regarding menu questions, wait times, re-cook orders, and product availability.
• Relay additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Record transactions in the MICROS system at the time of order.
• Check in with guests to ensure satisfaction with each food course and beverage.
• Maintain cleanliness of work areas, china, glass, etc., throughout the day.
• Complete opening & closing duties, including restocking items and turning off lights.
• Present physical and accurate checks to guests and process payments.
• Ensure uniform and personal appearance are clean and professional.
• Anticipate and address guests’ service needs.
• Communicate with clear and professional language.
• Develop and maintain positive working relationships with colleagues.
• Support the team to reach common goals.
• Listen and respond appropriately to the concerns of other team members.
• Complete other duties under the leadership of your supervisors.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.