F&B Service Expert (F & B Sales)
Courtyard IloiloPOSITION SUMMARY
• Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders).
• Promotes awareness of brand image internally and externally.
• Gather materials and assemble information packages (e.g., brochures, promotional materials).
• Use sales technique that maximize outlet revenue while maintaining existing guest loyalty to Courtyard by Marriott Iloilo.
• Align with Courtyard Iloilo Sales Team to look for opportunities to interact with corporate clients for potential sales in food and beverage outlets.
• Assist the management team to develop, implement and execute the revenue, revenue and marketing programs for all outlets and room service.
• Develop, coordinate and implement social media initiatives (in coordination with the Marketing Manager) as well as beverage promotional programs.
• Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process.
• Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
• Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event.
• Create business partnership with entities/suppliers for sponsorships and support in income generating activities for the property.
• Submit weekly Sales report in order to monitor generated revenue.
• Ensure to meet sales targets on a monthly basis which will compound to positive yearly results.
• Tele-markets key promotions to ensure strong communication to potential clients.
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure personal appearance is professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1 year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.