FLEX Manager, Product Owner, Offers and Leisure Products

This is a temporary position.

If you’re looking to build leading technology that enables the future of global travel while transforming your career – step out of the status quo and join Global Technology at Marriott International.

The Marriott Bonvoy Offers Platform (MBOP) is an intuitive platform for hotel associates to create offers and promotions that are intelligently served to our customers across owned digital channels based on their personal preferences and contextual relevance. Having demonstrated success with offers, the platform is expanding to encompass broader marketing content and needs a strong manager to help grow our customer facing leisure and destination web products.

This Manager will work closely with agile development teams to ensure products are built correctly and meet customer needs. They are responsible for maintaining and prioritizing the product backlog, ensuring the development team focuses on the most critical tasks drives the most value for the company. The person in this role will be comfortable leading and managing conversations across the broader organization, translating customer needs into actionable user stories and requirements.

A successful candidate will have a proven track record in analytical thinking, research, and delivering product business cases, demonstrating successful delivery in an enterprise setting. Additionally, an ideal candidate will understand the value of both quantitative and qualitative data, direct-to-consumer digital products, and content management systems. They should have a global growth mindset, a collaborative team spirit, and a passion for delivering amazing digital experiences that our customers love. They should be moderately technical, thrive in the creative process, be comfortable making difficult decisions based on data, and be willing to jump-in and support more tactical, hands-on work when needed.

CANDIDATE PROFILE

Education and Experience 
Required
•    A four-year degree from an accredited university in Business Administration, Computer Science, or a related major, or equivalent experience/certification.
•    4+ years of digital product experience or related professional area
•    3+ years of experience working with content management systems.
•    Digital product management experience within an Agile/Scrum team.
•    Proficiency in tools like JIRA, Trello, or similar tools for managing product backlogs and workflows.

Preferred
•    2+ years of experience with Adobe Experience Manager (AEM).
•    1+ years of experience with Adobe Analytics.
•    1+ years of experience with Adobe Target.
•    2+ years of experience in the travel, hospitality, or sales and marketing industries.
•    Familiarity with the technical aspects of digital product development, including UX/UI principles.
•    Demonstrated ability to deliver results under challenging conditions, especially when faced with complexity, ambiguity, and aggressive timelines.
•    Strong interpersonal skills, including being a team player who works well with counterparts from various functions/departments and can influence their work without direct reporting accountability.
•    Ability to articulate product vision, business objectives, and technical feasibility.
•    Engineering background or willingness to learn about data call flows, data layers, service caching, APIs, and databases.
•    Ability to define requirements and technical implementation processes.
•    Strong problem-solving skills with the ability to engage in the technical aspects of solutions.

CORE WORK ACTIVITIES

•    Manage intake requests, issue reporting workflows, and introduce process improvements.
•    Collaborate with design, engineering, and business teams to drive product initiatives and on-time delivery.
•    Partner with content authoring, UX, and SEO operations teams to ensure content strategy is operational at scale.  
•    Develop products that enhance user experiences and reduce friction.
•    Define product features and work with teams to deliver the product vision.
•    Create content and business cases to present concepts to management.
•    Use data analytics and market analysis to prioritize and optimize product features for roadmaps.
•    Manage and communicate feature prioritization, balancing user and business needs.
•    Track and analyze product performance metrics.
•    Coordinate backlog for defect resolution, troubleshoot daily issues, and escalate when necessary.
•    Validate, prioritize, verify solutions, and follow up on all defects.

MANAGEMENT COMPETENCIES 
Leadership
•    Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace. 
•    Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
•    Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
•    Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. 
•    Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.
Managing Execution
•    Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
•    Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
•    Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
•    Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Building Relationships
•    Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
•    Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.  
•    Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability 
•    Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
•    Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
•    Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
•    Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
•    Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
•    Basic Competencies - Fundamental competencies required for accomplishing basic work activities. 
o    Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
o    Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
o    Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
o    Reading Comprehension – Understands written sentences and paragraphs in work related documents.
o    Writing - Communicates effectively in writing as appropriate for the needs of the audience.

The hourly pay range for this position is $44.90 to $74.33. Marriott offers a comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, pre-tax commuter benefits, and other life and work wellness benefits.  Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. 

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.