FLEX Technical Onboarding Coordinator, Account Management US and CA
Marriott International HQThe Technical Onboarding Coordinator works with the Manager, Account Management & Provider Connectivity and the Continent Development team to onboard new Home Management Companies (HMCs) onto the Homes & Villas by Marriott Bonvoy (HVMB) platform. To do this, the Coordinator works with the Home Management Company (HMC), Connectivity Provider (PMS or Channel Manager) and internal Marriott International / Sapient technology teams to bring listings live, troubleshooting when required. The role will be measured by the number of Home Management Companies / listings connected to the platform and the time it takes to complete technical onboarding.
Experience:
• High school diploma or GED and 4 years’ experience in the business, sales and marketing, management operations, or related professional area OR 4-year degree from an accredited university in Business Administration, Hospitality Management (or equivalent international degree)
• Strong project management and organizational skills with a service mindset.
• Demonstrated ability to deliver results, effectively prioritize and execute tasks in a high-pressure environment.
• Professional demeanor, capable of expressing confident, independent judgment.
• Analytical thinker with strong interpersonal skills.
• Experience in a business side role that interreacts heavily with technical teams preferred.
Technical Onboarding:
• Serves as a connectivity subject matter expert, responsible for onboarding Home Management Companies, once contracting and Due Diligence has been completed.
• Ensure content, calendar availability, fees, amenities and address meet HVMB requirements and flow through the technical connections seamlessly.
• Perform high level / directional technology troubleshooting, open tickets and seeking resolution in a timely manner.
• Publish units to the HVMB platform.
• Suggest and implement enhancements to systems and processes.
• Perform other duties as appropriate.
Please note that this is a hybrid position. The position must work in-person from HQ every Wednesday and then one week per month from Monday - Thursday.
The pay range for this position is $24.23 to $40.96 per hour.
FLEX opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.