Food Services Supervisor

POSITION SUMMARY

We are looking for true people person who can drive and motivate the team to delight and wow our customers from the moment they walk into the hotel. The selected candidate will be a part of our brilliant Food & Beverage team who always strive to deliver the best service for our guests while working in a dynamic environment. In this role you will assist the Food and Beverage Manager in all food and beverage outlets (Market Kitchen Restaurant, Brew Bar Lounge, Executive Lounge, Room Service and Conference & Banqueting) and supervising staff on a daily basis. You will be a key player in helping our guests maintain their flow and ensuring nothing gets in the way whilst focusing on what matters most. You will be an ambassador for Delta Hotels by Marriott, assisting our guests using skill and experience to show them that we genuinely care. You will be responsible for delivering our brand promise, Simple Made Perfect.

What you’ll be doing

• Serve as a departmental role model by working alongside employees to perform job duties.
• Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
• Ensure that hourly employees are trained on company core values, job roles, cleanliness, and technical and service aspects of the job.
• Encourage and motivate employees to perform their best, take responsibility for tasks, make decisions and suggest possible improvements.
• Ensure that employees have the necessary resources to perform their jobs (e.g., supplies, equipment, and inventory).
• Assist management in establishing and communicating goals, performance expectations, timetables and deadlines.
• Communicate with guests, other employees, or departments to ensure guest needs are met.
• Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
• Maintain cleanliness of work areas throughout the day
• Complete scheduled inventories of supplies, food, and liquor to check stock and requisition necessary supplies.
• Complete opening duties including setting up necessary supplies and tools, including bank.
• Communicate allergies, dietary needs, and special requests to the kitchen. 
• Collaborate with management to formally recognize employees' performance contributions.

What we’re looking for

• Great conversational skills and teamwork-oriented
• Positive outlook and outgoing personality
• Pro-active and reliable
• Previous experience in working in a food & beverage environment.
• Previous supervisory experience is a big plus but not essential. However, minimum one year working in a high contact customer service role is required.
• Flexible to work various shifts including weekends and occasional bank holidays. This is a full time role (40 hours per week)

Rewards for work, benefits for your lifestyle

You’ll be supported in and out of the workplace through:

• Discounts on hotel rooms, gift shop items, food and beverage
• Learning and development opportunities
• Recognition programs
• Wellbeing programs
• Encouraging management
• Team-spirited colleagues
• Free gym membership, parking, meals on duty

Delta by Marriott Heathrow Windsor is an exceptional hotel near Heathrow and Windsor. It has an exciting blend of comfort, efficiency and seamless service is an ideal location for business and pleasure. With easy access to London, smartly designed and comfortable guest rooms the amenities make any stay a flawless and memorable experience. There are tempting dining options including the Brew Bar Lounge and the Market Kitchen Restaurant. There is also extensive fitness facilities with state-of-the-art equipment. The hotel boasts 20 meeting rooms of various sizes and can accommodate from 3 to 350 guests.

What really differentiates this hotel is the people working here. If you join the team you will be part of a warm and welcoming second family who work together to provide outstanding service to our guests. You will be a valued team member who will be offered the opportunity to grow and develop and benefit from being part of the biggest and best hospitality company in the world.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.