GC Voyager - Operations (Rooms / F&B) - The Sanya EDITION

JOB SUMMARY

The Voyage Global Leadership Development Program

Voyage: Training tomorrow’s leaders today
Marriott International welcomes recent university graduates to experience the career development adventure of a lifetime and a world of leadership opportunities. Our global leadership development program, Voyage, propels participants on a mentored, learning-inspired journey to prepare you for a successful career. Voyage is a full-time, paid development program. As an associate and trainee, you’ll build upon the skills you developed in school by participating in real world assignments.

About the journey
Voyage is an elite, award-winning program that provides a combination of hands-on, discipline-specific training and a leadership-focused curriculum. The program takes place at a Marriott International managed hotel, not a classroom, and is offered in 50+ countries. Voyage is available in the following disciplines:

•  Accounting & Finance

•  Culinary

•  Engineering

•  Event Operations

•  Event Planning

•  Food & Beverage Operations

•  Human Resources

•  Revenue Management

•  Rooms Operations

•  Sales & Marketing

When you join Voyage, you gain access to Marriott’s senior leaders and coaches and have many opportunities to stand out. You’ll participate in mini-rotations across the disciplines to learn firsthand how to manage various hotel functions and to connect with current and former Voyage participants through our social collaboration tools. Each individual’s Voyage journey is unique, spanning 18 months dependent upon your career interests, passions, goals, and location. You’ll immediately be immersed in our rich culture and portfolio of global brands to learn how Marriott sets the standard of industry excellence.

The experience you’ll gain
Voyage participants learn by doing! You’ll be fully immersed in the day-to-day operations of a hotel.  If accepted into this elite program, you will:

• Cultivate customer relationships

• Be a champion for innovation within the organization

• Get exposure to managing projects & people

• Improve processes & pitch new initiatives through your Voyage project

• Take on special projects that will draw upon all your training

Besides, when you accept into a Rooms Operations Voyager, you are expected to learn from very beginning that includes but not limited to:  

•  Meeting, greeting and providing assistance to ensure maximum guest satisfaction. 
•  Answer, record, and process all guest requests, questions or concerns
•  Liaising with guests, finding out their preferences and updating their Opera profiles.
•  Managing and swiftly resolving guest complaints.
•  Anticipate our guests needs and be able to thing outside the box to create tailored experiences that leave our guests with lasting memories
•  Organize and coordinate group check-in/pre-registration procedures. 
•  Sell a room/accommodation to guests without reservations. 
•  Anticipate sold-out situations, identify how many rooms are over-committed. 
•  Block rooms in the computer, identify designated requirements. 
•  Run and check daily reports/contingency lists. 

Or, being a Food & Beverage Operations Voyager, you are expected complete below job requirements but not limited to: 

• Serve food courses and alcoholic beverages to guests. 
• Set tables according to type of event and service standards. 
• Answer questions on menu selections. 
• Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. 
• Check with guests to ensure satisfaction with each food course and/or beverages. 
• Maintain cleanliness of work areas, china, glass, etc., throughout the day. 
• Complete closing duties, including restocking items, turning off lights, etc. 
• Present physical and accurate check to guest and process payment.

Destination: Marriott leadership
You’ll participate in management meetings and collaborate with Voyage participants worldwide. You’ll be expected to solve challenges, as well as offer ideas and innovative solutions. You will also have an opportunity to provide feedback on your curriculum and have an impact on future Voyage hires’ experiences. After graduation, you’ll be well-prepared to pursue your passion and take on new challenges. Many program graduates are ready to step into a Marriott supervisory or entry-level management role right away, because the program has provided a foundation for future leadership.

Ready to embark?
To become a Voyage participant, you must have graduated from a university or hotel school within the past year. Other qualifications include:

• Bachelors degree or equivalent higher level education required (Associates degree acceptable for Culinary)

• Superior critical-thinking & interpersonal communication skills

• The ability to foster relationships & work collaboratively

• The ability to self-manage & be a self-starter

• A real desire for personal & professional growth

• Work authorization in the country you apply

Those currently enrolled in a college/university with an expected graduation date within 12 months of the date of application may also be considered.

Want to learn more?
Visit MarriottU.com

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