Head Housekeeper
Four Points by Sheraton AucklandWe Are Here To Stay- Marriott International
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About Four Points Sheraton Auckland
Four Points by Sheraton is a hotel brand owned by Marriott International, one of the world's largest hotel chains. A modern, upscale hotel located in the heart of Auckland's central business district. The hotel offers 255 spacious guest rooms and suites, all of which are equipped with modern amenities. The hotel features an on-site restaurant, The Queen's Head Bar and Eatery as well as a rooftop bar (The Churchill) with panoramic views of the city.
We offer a convenient, comfortable, and stylish option for both leisure and business travelers visiting the city. Its central location and range of amenities make it an excellent choice for anyone looking to explore Auckland's many attractions, or for those visiting the city for work.
About the Role
We are looking for a super star people leader who is keen to take on our largest and most dynamic department at Four Points by Sheraton Auckland. Responsible for the daily shift operations of Housekeeping. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.
Managing Housekeeping Operations and Budgets
• Verifies guest room status is communicated to the Front Desk in a timely and efficient manner.
• Inspects guestrooms on a daily basis.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to verify adequate supplies.
• Supports and supervises an effective inspection program for all guestrooms and public space.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
• Verifies all employees have proper supplies, equipment and uniforms.
• Communicates areas that need attention to staff and follows up to verify understanding.
• Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures.
• Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
Conducting Human Resources Activities
• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
• Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them.
• Schedules employees to business demands and for tracks employee time and attendance.
• Verifies employees understand expectations and parameters.
• Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
• Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.
• Observes service behaviors of employees and provides feedback to individuals.
• Verifies employee recognition is taking place on all shifts.
• Participates in an on-going employee recognition program.
• Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
• Participates in employee progressive discipline procedures.
• Celebrates successes and publicly recognizes the contributions of team members.
Ensuring Exceptional Customer Service
• Sets a positive example for guest relations.
• Understands the brand's service culture.
• Participates in the development and implementation of corrective action plans to improve guest satisfaction.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Responds to and handles guest problems and complaints.
• Strives to improve service performance.
Who we're looking for
You don't have to be a career Housekeeper - if you're experience lies in another industry and you have the experience outlined below, we encourage you to apply for the role.
- Experience leading large, diverse teams including recruitment and performance management is essential
- Experience in hospitality or tourism, or experience in a fast paced customer service environment is desirable
- Able to balance a multi-faceted role that includes regular problem solving, customer service, rostering, and business as usual operations
- Clear, consistent communication skills
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major is desirable
We can offer:
- Discounted staff parking in Auckland CBD
- Discounted coffee for associates
- Discounted accommodation for all Marriott properties throughout the world
- Discounts on food and beverage in all outlets of the Hotel
- Unlimited career and development opportunities
At Marriott, we’re exploring the world we live in and all its possibilities. Where will your journey with Marriott take you?
APPLY NOW! We look forward to hearing from you
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.