Additional Information: This hotel is owned and operated by an independent franchisee, Chica Linda. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Primary Responsibilities
Food & Beverage Service
Develops plans and prioritises, organises and manages resources in order to accomplish business goals within a specific period.
Maintains the bar training manual and conduct departmental service training in coordination with the Learning and Development Manager.
Supports review simulation processes and update evaluation criteria for a smooth operation.
Interacts with guests and colleagues in a friendly and courteous manner.
Has extensive knowledge of our food & beverage menus.
Takes orders and is able to confidently offer different menu options and advice.
Remembers a guest’s preferences to extend a personalised service.
Takes guest’s food & beverage orders accurately and assures correct input into the Point-of-Sale system.
Ability to anticipate a guest’s needs.
Verifies guest satisfaction with each table during service.
Serves food and drinks in a timely and efficient manner.
Makes sure that all products served are accounted for on the final bill before presenting it.
Clears tables throughout the guest’s experience in accordance with the hotels standard operating procedure.
Delivers all checks and reports to the appropriate place according to established standards.
Adjusts service to suit guests’ requests and personalizes any interaction with them.
Overseeing Daily Operations and Achieving Targets
Maintains the quality and consistency of the beverage program and service within the outlet.
Able to monitor an operating par stock of OS&E and beverage. Adheres to outlets recipes in Material Control.
Ensures that a maintenance equipment checklist is conducted on weekly basis.
Liaising with the Engineering and Housekeeping team as necessary. Ensures the outlet and related areas are kept to HACCP and hygiene standards.
Ensures cleanliness and appearance of the outlet and related areas at all times.
Provide a Leading and Consistent Guest Experience
Promotes sales through direct guest contact.
Constantly obtains guest feedback during operation to ensure satisfaction. Assists in building a loyal following and return guest database.
Handles guest complaints and comments competently and swiftly.
Maintains levels of confidentiality and guest, colleague, and operator discretion at all times.
Management and Leadership of Outlet
Displays cultural affinity and shows empathy to all team members.
Observes a colleague’s individual performance, grooming and punctuality. Assists in recruitment and to induct and train new colleagues.
Supports project management, including research of equipment, materials, supplies and methods.
Sourcing and negotiating with qualified suppliers or contractors, reviewing contracts, and quality control during all stages of the project.
Checks daily opening and closing duties.
Marketing Plan and Revenue Management
Able to confidently answer all questions and feedback regarding respective Food and Beverage outlet.
Makes recommendations to the Management regarding other potential sources of revenue.
Implements appropriate and effective measures to improve cost control of expenses and labor.
Ensures all reports generated are accurate before submission.
Training, Learning and Development of the Team
Responsible to arrange training for all colleagues in line with established training requirements.
Conducts regular on the job trainings for colleagues to develop their skills and knowledge.
Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.
Assists and guides the departmental orientation of new colleagues.
Adheres to fire and safety, emergency procedures. Follows NEA hygiene rules and regulations are met and achieve.
At least 5 years of experience in a similar capacity.
Excellent knowledge of in mixing, garnishing and serving drinks.
Positive attitude and excellent communication skills.
Ability to keep the bar organized, stocked and clean.
Passionate in bar tendering.
Garcha Group Benefits:
– As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.
– As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey.
– 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.
– 20% off Food & Beverage at all Marriott & Garcha Group restaurants and bars.
This company is an equal opportunity employer.
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The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
