Heavenly Spa Supervisor

COMPANY

Explore an exciting new career path with Marriott International at The Westin & Four Points by Sheraton Brisbane. Explore endless possibilities with the #1 leader in hospitality worldwide, Marriott International. Unmatched opportunities await you!  The next step in your career could lead to the greatest adventure.

We are excited to announce an opportunity for a Spa Supervisor to join our dedicated team at The Westin Brisbane

Be where you can do your best work, begin your purpose, belong to an amazing global team and become the best version of you. 

Role Overview

Westin Brisbane is seeking a dynamic and passionate Spa & Wellness Supervisor to bring energy, radiance, and excellence to our Heavenly Spa. In this key role, you will assist in the management of the Signature Heavenly Spa by Westin and Wellness facility, ensuring a seamless and exceptional experience for both guests and staff. You will play an integral part in driving the business forward, fostering the development of team members, and maintaining the high standards that define the "Heavenly Experience." Your leadership will inspire a vibrant atmosphere, where every detail contributes to an unforgettable spa journey for our guests.

The Spa Supervisor will provide operational support to the Spa Manager, ensuring the smooth running of the Heavenly Spa by Westin. This role includes managing spa operations, overseeing training programs, handling stock orders/inventory, and assisting with reception duties. The Spa Supervisor will also be responsible for delivering exceptional spa services, including massages, body treatments, skincare, and more, while maintaining high standards of service and safety. You will play a key role in maintaining a well-trained team, ensuring customer satisfaction, and supporting the business's overall success.

Key responsibilities

• Assist the Spa Manager in daily operations, including training, stock ordering, and reception tasks.
• Provide spa services such as massages, body treatments, and skincare to guests.
• Assess guest needs, inquire about contraindications, and evaluate skin conditions to ensure the appropriateness of services.
• Promote and sell spa services and retail products, achieving a 70/30 split between service and product sales.
• Ensure all tools and equipment are clean, sterilized, and well-maintained.
• Handle any inappropriate guest behavior by halting services and informing the manager when necessary.
• Report accidents, injuries, and unsafe conditions to the manager and ensure all safety protocols are followed.
• Follow company policies, maintain a professional appearance, and ensure confidentiality of business information.
• Develop positive relationships with team members, providing support to help achieve common goals.
• Ensure adherence to quality assurance standards and assist in managing spa performance consistency.
• Oversee spa reception duties, including opening and closing procedures, in the absence of the Spa Manager.
• Conduct training sessions to enhance therapists' skills and product knowledge.
• Manages supplies and equipment inventories and stock levels within budget.
• Attend meetings and represent the spa when needed, providing valuable input for operational improvements.
• Takes ownership of Spa facilities ensuring areas are presentable and deliver an outstanding Spa experience to guests.

About you

• Proven business acumen and extensive experience in Spa management are essential.
• Previous experience in a Five-Star hotel or Day Spa is highly desirable.
• Qualified in Health and Beauty Services, with certification in Massage Therapy.
• Strong passion for, and in-depth knowledge of, current trends in Spa operations and Beauty Therapy.
• Knowledge of trends in the Wellness or Fitness industry is highly regarded.
• Passionate about the Spa industry and for Health & Wellbeing.
• Flexible availability to work on a 7-day rotating roster, including evenings, early mornings, weekends, and public holidays.
• Demonstrate a proven track record of relevant experience, strong communication skills (both verbal and written), excellent attention to detail, and a vibrant, engaging personality.

  Benefits

• Uniform
• Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
• The best hotel training opportunities produced independently by the Westin Brisbane and internationally recognized training programs by Marriott International
• Discounts on food & beverage across all our hotels
• Recognition programs to keep you motivated
• Wellbeing & mindfulness programs to ensure you stay healthy
• Employee Assistance Program
• ‘Great places to work’ certified

Join us at The Westin and Four Points by Sheraton, and be part of our dedication to excellence in service and operational efficiency. This is your chance to become part of The Westin Heavenly Spa team!

Marriott International is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.