Housekeeping Supervisor

We Are Here to Stay- Marriott International
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About Four Points by Sheraton Auckland

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. 

Four Points by Sheraton is a hotel brand owned by Marriott International, one of the world's largest hotel chains. A modern, upscale hotel located in the heart of Auckland's central business district. The hotel offers 255 spacious guest rooms and suites, all of which are equipped with modern amenities. The hotel features an on-site restaurant, The Queen's Head Bar and Eatery as well as a rooftop bar (The Churchill) with panoramic views of the city. We offer a convenient, comfortable, and stylish option for both leisure and business travelers visiting the city. Its central location and range of amenities make it an excellent choice for anyone looking to explore Auckland's many attractions, or for those visiting the city for work.

We are looking for a Housekeeping Supervisor to join our Housekeeping Department!

While the job duties outlined below encompass many core responsibilities, the scope of the role is not confined to these tasks alone.

CORE WORK ACTIVITIES

• Ensure adherence to Marriott Brand Standards, conducting routine inspections of guest rooms, public areas, and back-of-house to maintain cleanliness and quality.
• Supervise uniform cleanliness, hygiene, and work methods within the Housekeeping Department, providing guidance and feedback to staff as needed.
• Inspect guest rooms and public areas after cleaning to ensure standards are met, and resolve any discrepancies or issues, including following up on outsourced tasks like laundry.
• Oversee work assignments, ensure proper handling of master keys, and prioritize room cleaning based on status reports. Communicate any changes in room assignments to the team during shifts.
• Follow daily checklists and ensure rooms and areas are cleaned and replenished according to set standards, including common areas like public restrooms, the lobby, and restaurants.
• Promote environmental awareness and ensure the highest standards of hygiene and quality assurance practices are maintained throughout the department.
• Assist in managing daily Housekeeping and Laundry operations, ensuring rooms are cleaned by shift end, and communicate issues to the next shift for resolution.
• Run daily reports to track room occupancy, arrivals, departures, and status updates. Ensure all room assignments are properly communicated and completed by the team.
• Regularly communicate with the Engineering Department, Front Desk, and F&B outlets, attend briefings, and participate in meetings to ensure smooth operations and guest satisfaction.
• Participate in and assist with training sessions as directed by HR or the Executive Housekeeper, contributing to staff appraisals, skill development, and continuous learning.
• Ensure compliance with housekeeping systems and procedures, report shift details to the Manager, assist in special projects, and maintain a strong knowledge of hotel products, services, and equipment.
• Attend to guest preferences, update guest history records, and carry out guest requests such as extra beds, pillows, and laundry as directed by the Executive Housekeeper.
• Liaise with Front Office regarding VIP arrivals, ensuring appropriate actions are taken to meet the needs of high-profile guests.
• Be proactive in developing team skills, ensuring training programs are followed, and maintaining motivation and performance standards as directed by HR and the Executive Housekeeper.