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Concierge-Lead

Renaissance Sao Paulo Hotel
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POSITION SUMMARY

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Ensure that any outstanding requests from the previous day receive priority and are resolved. Monitor club lounge for seating availability, service, safety, and well-being of guests.

Serve as a departmental role model or mentor; ensure employee compliance with company standards and policies and external regulations. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

 
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Noi di Renaissance Hotels crediamo nell'aiutare i nostri ospiti a vivere l'essenza dei quartieri che stanno visitando. I nostri ospiti vengono per conoscere e scoprire l'inaspettato, per immergersi in una nuova cultura o semplicemente per sfruttare al meglio una serata libera. Vedono i viaggi di lavoro come un'avventura, perché per loro tutti i viaggi sono un'avventura. Laddove altri si accontentano del solito, i nostri ospiti vedono la possibilità di portare a casa una grande storia da raccontare. E lo stesso vale per noi. Siamo alla ricerca di esploratori spontanei che si uniscano al nostro team per comunicare lo spirito della zona ai nostri ospiti. Se ti riconosci in questa descrizione, ti invitiamo a scoprire le opportunità di lavoro presso Renaissance Hotels. Entrando a far parte di Renaissance Hotels ti unirai a un portfolio di brand con Marriott International. Scegli un ambiente dove puoi svolgere al meglio il tuo lavoro,​ iniziare il tuo percorso verso i tuoi obiettivi, entrare a far parte di un fantastico team​ globale e diventare la versione migliore di te.