Manager / Assistant Manager, Central Payment Deployment (1 Year Contract)

JOB SUMMARY

The Manager/ Assistant Manager of Planning & Deployment Services is a key member of the Brand, Marketing, Revenue, Sales & Consumer Service Strategy Planning & Services organization, which provides business consultancy and project management services to Greater China Operations teams. The position will report into the Senior Manager, Strategy Planning & Services, Greater China. This role is responsible for:

• Coordinate and execute deployment schedules in collaboration with project managers.
• Coordinate the execution of deployment plans and ensure adherence to timelines
• Collaborate with cross-functional teams to gather deployment requirements
• Identify and address deployment-related issues promptly
• Implement corrective actions to enhance deployment processes
• Maintain accurate and up-to-date documentation of deployment processes
• Create reports detailing deployment status, issues, and resolutions
• Offer support to resolve deployment-related queries

Success in this role requires strong organizational skills, strong work ethic, and the ability to manage multiple complex project and priorities concurrently.  This position will work closely with other departments within Marriott’s Greater China Headquarters.

This individual will focus on assisting the following project types:

• Deployment projects:  Leading the planning and execution of large-scale deployment projects (e.g. rollout of new capabilities to all hotels) including change management communications
• Project management projects: Providing project management support in key cross functional initiatives including creation of detailed timelines and milestones, project governance and tracking and development of future operating model

CANDIDATE PROFILE 

Education and Experience

• 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
• 1+ years of relevant professional experience, demonstrating progressive career growth and a pattern of exceptional performance. Candidate with more experience maybe considered for the Manager title.

Attributes, Skills & Experience Preferred

• Prior hotel working experience is mandatory
• Prior revenue management or sales working experience is preferred
• Prior project management experiences would be advantageous
• Prior experience in large scale deployment projects and working with cross functional teams would be advantageous 
• Strong change management skills including ability to communicate changes clearly and persuasively, anticipate issues that may arise and strategically involve and influence senior leaders to motivate change
• Strong communication and presentation skills (esp. to senior leaders)
• Strategic Thinking: Strong at analysis, creative brainstorming, design, end-user/customer segmentation and mapping in order to support solution-focused problem solving to critical business challenges.
• Change and Ambiguity: Able to support the organization and team in working through unclear situations, challenges and opportunities through strong situation analysis and framing, rapid stakeholder assessments, critical decision making, solution brainstorming, and making data-driven way forward recommendations. 

CORE WORK ACTIVITIES 

Project and Strategy 

Support cross-functional teams comprised of discipline experts from other Consumer Operations departments & Operations, HR, Finance, and Greater China Leadership to:

• Plans and implements Greater China initiatives with minimal oversight, working with Greater China leaders and Director, Consumer Operations Greater China Strategy Planning & Services to meet project objectives and goals on time and on budget
• Provides project management, analytical and communication support for cross-functional projects 
• Creates and delivers periodic and on-going presentations on findings and opportunities for senior management and other key stakeholders (e.g., owners).
• Manages the implementation of program initiatives by gathering stakeholder information, producing program updates in a timely manner, and ensuring delivery deadlines are met
• Actively engages internal partners (e.g., Communications, HR, Owners Relations) to prepare content for materials as needed for deployment of Consumer Operations initiatives.

Strategy Execution

Leads initiatives in partnership with the Greater China Leadership team to drive change across organization.  Acts as a project leader and day-to-day project decision maker with the following responsibilities:

• Accountable to the results of the project
• Provides content guidance to the project, including business strategy development and implementation, measurement and long-term sustainment of project objectives
• Participate in review cycles at key milestones & provide go/no-go decision
• Actively participate in strategy development sessions
• Contribute to strategy development and project planning
• Develop and drive implementation plan
• Ensure appropriate stakeholder input and engagement, senior sponsorship and resourcing
• Establish key milestones and approval roles
• Ensure timely delivery against milestones
• Delivers program Key Performance Indicator metrics to measure performance and goal tracking
• Partners with hotel stakeholders to capture feedback, resolve issues, and facilitate cross-group discussions to drive business strategy and and/or technical solutions.
• Ensures strategy initiatives, priorities and operations are represented and advocated for, to all accountable resources to achieve goals and objectives. 
• Facilitates continent alignment of project goals and objectives.  Drives pre-launch planning activities utilizing cross-discipline, scalable processes and communication channels 

Additional Responsibilities 

• Communicates with supervisors and co-workers by telephone, in written form, e-mail, or in person in a timely manner.
• Demonstrates self-confidence, energy and enthusiasm.
• Informs and/or updates leaders on relevant information in a timely manner.
• Manages time effectively and conducts activities in an organized manner.
• Presents ideas, expectations and information in a concise, organized manner.
• Uses problem solving methodology for decision making and follow up.
• Performs other reasonable duties as assigned by manager.

MANAGEMENT COMPETENCIES 

Leadership

• Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace. 
• Communication –Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. 

Managing Execution

• Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
• Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.  
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability 

• Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
  • Demonstrates working knowledge of discipline-specific systems, tools, and business processes. 
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities. 
  • Computer Skills – Solid PowerPoint, Excel, and Microsoft Word skills
  • Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
  • Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
  • Reading Comprehension – Understands written sentences and paragraphs in work related documents.
  • Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.