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Manager, Business Intelligence & Analytics (Contractual)

Singapore Regional Office
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POSITION SUMMARY

Manager, Project Management, RM Ops, APEC role will be the Project Lead for the APEC Business Intelligence Platform (PEAK) – a data, analysis and reporting solution for On-property and Above Property Consumer Operations Stakeholders in Asia Pacific Excluding China Region. The role will be responsible for technical and analytical support required in collaboration with external vendors to build the BI Platform, the role will include, but not limited to, Data ETL, Module framework, Dashboard Design & Build, User Testing & Training Material Development. The role will also drive and execute initiatives that help through ongoing enhancements and On/Above Property Execution.

In addition, will collaborate with the Director, Performance Analysis, and Sr. Director, APEC Revenue Management Operations.

CANDIDATE PROFILE 

Education & Experience

  • Bachelor’s degree from an accredited university in Business Administration, Hotel Management, or a quantitative discipline (finance, computer science, operations research, economics, mathematics, statistics, etc.)
  • Min 5-7 years of relevant professional experience demonstrating progressive career growth and a pattern of exceptional performance 
  • Preferred: Working experience in Revenue Management/Sales/Marketing/Loyalty Programming domains or Travel & Hospitality industry 

Skills and Knowledge

  • Demonstrates a strong analytical ability, with knowledge of financial analysis, quantitative analysis, statistical tools and economic concepts
  • Strength in strategic planning, and data storytelling to help communicate key insights and strategies to Senior leadership in a clear, simple, and succinct manner 
  • Ability to digest large volumes of complex data/information, translate it into insights and actionable strategies for the discipline - to facilitate executive decision making 
  • Ability to work both as a team member and a team leader to achieve results in a teamwork environment
  • Strong organizational and time management skills and proven ability to handle multi-task assignments
  • Strong relationship and project management skills with the ability to independently manage multiple projects (data specifications, deadlines, and project requirements)
  • Excellent command of the English language; with interpersonal, written and oral communication skills and the expertise of developing corporate communication for senior leadership

Technical skills and experience: 

  • Strong data analysis skills, including querying and manipulation of large quantities of data. 
  • Advanced skills in Microsoft Excel, Power Query, Power BI
  • Working with SQL querying on databases (i.e. Snowflake cloud databases)

CORE WORK ACTIVITIES 

  • Provide support and maintain Regional dashboards, tools and reports used in data analysis and performance management
  • Provide monthly analysis and executive communication to key Global & Regional Stakeholders, including but not limited to Topline Performance Updates and Market Share Trends
  • Develop analytical approaches to support all key business processes throughout the year
  • Develop measurement techniques to evaluate the effectiveness of performance-related initiatives
  • Monitor, evaluate and contribute to the enhancement of the effectiveness of the revenue management systems and revenue management efforts
  • Special projects, including ad hoc requests for information, analysis and recommendations relative to Revenue Management initiatives

MANAGEMENT COMPETENCIES 

Leadership
  • Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.   
  • Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
  • Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. 
Managing Execution
  • Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
  • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
  • Planning and Organizing  - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Building Relationships
  • Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. 
  • Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
  • Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
  • Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
  • Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
  • Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
  • Analysis-The ability to analyze and summarize detailed data and make recommendations. Included is the creation and maintenance of spreadsheets for storing data.
  • Deductive Analysis-Interpreting numeric information within the context of business problems, accurately and/or appropriately combining available data for computation or interpretation.
  • Inferential Analysis-Using trends and analysis to predict or project beyond presented information, making business-related decisions on the basis of available data, forming recommendations based on interpretation of data.
  • Computer Skills-The willingness to learn and ability to use computer systems and software packages to input, access, modify, store, or output information or to execute programs and analyses. This includes the ability to enter and retrieve data from computer systems using a keyboard, mouse, or trackball.
  • Basic Competencies - Fundamental competencies required for accomplishing basic work activities. 
  • Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
  • Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
  • Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
  • Reading Comprehension – Understands written sentences and paragraphs in work related documents.
  • Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.