Manager - Workplace Services and Events

Our new Bethesda corporate headquarters not only offers cutting edge technology and workplace amenities, but also as a flagship venue capable of hosting world class event and meeting experiences representative of the world's largest hospitality company. This newly created role on the Workplace Services team is a key step in ensuring that MIHQ functions meet our standards of excellence for our associates and guests and are thoughtfully planned and coordinated with our internal stakeholder teams to reach their highest potential outcomes.

This role is accountable for the overall success of the Events Team within the Workplace Services Department. The candidate maintains program knowledge by conducting planning meetings, conference calls, and reviewing intake details prior to start of meeting/event. They will partner with Workplace Services team to verify issues are identified and resolved. They will attend site walkthroughs, tie-down meetings, any internal meetings related to security, visitors, parking, AN, catering, or production. The role will also manage and lead workplace services specialists and event set-up staff to assist with all events.

CORE WORK ACTIVITIES

Workplace Services, Events, and Maintaining Inventories

• Conducts pre-event meetings as needed to understand group needs

• Establishes consistent standards for meeting room sets and VIP meeting room sets

• Conducts function room inspections prior to functions with Coordinator to ensure the room is set according to specifications

• Maintains cleanliness and sanitation standards in all event operation areas

• Acts as a single point of contact for the meeting/event planner and is available for the Catering Team, Event 

Technology Team, and assigned Coordinator throughout the event

• Guides meeting/event planners to find optimal set up configurations and leads the team in providing the

proper room set ups based on requirements and standards, personally assisting when needed.

• Projects supply and equipment needs for the department

• Coordinates and recommends routine maintenance to ensure a quality meeting facility

• Solves problems and/or suggest alternatives to previous arrangements if necessary

• Attends and participates in all pertinent meetings

• Leads team and actively participates in the servicing of events as needed

• Ensures function rooms are set according to event documentation (Intake forms, checklists, etc.) and

customer requirements.

• Develops and trains team to complete work thoroughly, promptly, and safely

• Provides coordination and support for delivery of workplace services like A/V support, meeting and event

management, supply and expense management, equipment care, etc.

• Connect with building engineering for maintenance repairs and issues and ensure work orders are completed and create tickets for soft services

• Maintain visitor management process and coordinate with security for compliance

• Recommends programs, amenities, and services that promote workplace experience

• Develops performance metrics and provides reporting on conference rooms and event spaces that will influence design, use, and layout in these spaces

Providing and Ensuring Exceptional Customer Service

• Empowers associates to provide excellent customer service

• Understands the impact Workplace Services has on the overall success of an event and manages

activities to maximize customer satisfaction

• Sets a positive example for guest relations, directs, and motivates team to provide an elevated level of service

• Strives to improve service performance and makes presence always known to customer

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement

Managing Workplace Services Team

• Schedules associates to ensure shift coverage and meet business demands and productivity goals

• Establishes and maintains open, collaborative relationships with associates and ensures associates do the

same within the team

• Conducts associate performance reviews and provides feedback as needed

• Communicates performance expectations in accordance with job descriptions for each position.

• Delegates tasks to ensure room sets are "on time" and meet Event guidelines

Required Education and Experience

• Bachelor's degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business

Administration, or related major

• Minimum 4 years of experience in the event management or related professional area

• Supervisory/management experience

• Proficiency using Microsoft Office, Excel, and Outlook computer programs

• Experience with business intelligence platforms highly preferred

The salary range for this position is $81,100 to $143,400 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.  
 
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.