Mgr-Infrastructure Analyst

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

JOB SUMMARY

Manages all the tactical technology services for assigned CEC locations. Supports the strategic direction of CEC technology initiatives. Leads assigned Associate & Site Services teams. Understands and develops support skills in his/her regional teams required for multiple platforms, environments & emerging technologies. Effectively understands server and storage infrastructure, supporting the Server Admin team by setting strategy, handling contracts, and hardware acquisition. Serves as an IT escalation point between CEC Operations and technology support teams across the enterprise.

Education and Experience 

• Diploma / Degree from an accredited university in Business Administration, Technology, or related major with > 6 years of relevant experience, demonstrating progressive career growth, and a pattern of exceptional performance. 
• > 3 years of experience in all aspect of CEC infrastructure and technical support, including items such as UPS, Servers, Cisco switches, and networking.
• Project Management Training and experience, including the use of JIRA a plus.

CORE WORK ACTIVITIES 

• Understanding the CEC operations’ strategy, objectives, goals, key business issues and priorities. 
• Manages day-to-day IT Support to on-premises and remote associates ensuring SLA targets are met.
• Pro-active monitor & manages the CEC IT infrastructure ensuring system stability and reliability.
• Responsible for IT procurements including coordinating capital purchases and regular reporting.
• Builds effective support team, systems groups with the appropriate skills to identify and meet client needs, building business relationships with operations leadership, and ensuring the resources required to meet operational needs are provided in a cohesive and timely manner. 
• Responsible for all work performed by assigned IT teams and fosters the development of high professional standards for systems. 
• Identifies training needs for IT team members in each region.
• Acts as a key regional liaison for CEC Operational leaders for local technology requirements. 
• Provides performance reporting for technical operations KPI’s.
• Supports the Server Admin team by setting strategy, handling contracts, and hardware procurement.
• Acts as a Liaison between Core Upper Management and implement teams on those strategies. Identifies Risks at implementation levels and provide feedback to upper management, contributes to the effective design of those strategies

Managing Work, Projects, and Policies 

• Coordinates and implements work and projects as assigned.
• Generates and provides accurate and timely results in the form of reports, presentations, etc.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Sets and tracks goal progress for self and others.
• Monitors the work of others to ensure it is completed on time and meets expectations.
• Provides direction and assistance to other organizational units’ policies and procedures, and efficient control and utilization of resources.
• Supports the organizational financial objectives and leads the execution of budgetary plans.

Leading Team

• Creates a team environment that encourages accountability, high standards, and innovation.
• Leads specific teams while assisting with meeting or exceeding department goals.
• Makes sure others understand performance expectations.
• Ensures that goals are being translated to the team as they relate to tracking and productivity.
• Creates and nurtures an environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Understand employees and develops plans to address needed areas and expand on the strengths.
• Provides the team with the capabilities needed to meet or exceed expectations.
• Leads by example demonstrating self-confidence, energy and enthusiasm.

Conducting Human Resources Activities 

• Acts proactively when dealing with employee concerns.
• Extends professionalism and courtesy to employees at all times.
• Communicates/updates all goals and results with employees.
• Conduct formal performance check-in at least semi-annually.
• Manage resources allocation & track/monitor results/deliverables weekly and perform a monthly check-in to formally document performance/deliverables into MHUB system.
• Establishes and maintains open, collaborative relationships with employees.
• Solicits employee feedback.
• Interviews job candidates and assists in making hiring decisions.
• Receives hiring recommendations from team supervisors.
• Ensures orientations for new team members are thorough and completed in a timely fashion.
• Observes behaviors of employees and provides feedback to individuals.

Additional Responsibilities 

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person in a timely manner.
• Manages group or interpersonal conflict.
• Informs and/or updates executives, peers, and subordinates on relevant information in a timely manner.
• Manages time effectively and conducts activities in an organized manner.
• Presents ideas, expectations and information in a concise, organized manner.
• Uses problem solving methodology for decision making and follow up.
• Achieve AES target.
• Analyze AES results & associates’ feedback, draft up and execute action plans.
• Performs other reasonable duties as assigned by manager.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.