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Agent-Reservations

The Shelbourne Autograph Collection
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POSITION SUMMARY

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

 
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

A Autograph Collection é uma coleção de hotéis independentes de quatro ou cinco estrelas em amplo crescimento. Cada um destes hotéis é cuidadosamente escolhido pela qualidade, originalidade, ousadia e capacidade de oferecer ao viajante moderno uma variedade de experiências únicas, adaptadas para suas noções individuais de estilo e aventura. Todos os hotéis da Autograph Collection procuram atrair o perfil Individualista, o público-alvo da marca. Trata-se de alguém que usufrui de viagens como uma oportunidade de adicionar algo novo à sua narrativa pessoal – ou seja, selecionando cuidadosamente nossos hotéis para viagens a trabalho ou lazer, pois procuram algo que vai muito além do descanso. Ao entrar para a Autograph Collection, você se junta a um portfólio de marcas da Marriott International. Esteja onde pode realizar seu melhor trabalho,​ agir conforme seu propósito, fazer parte de uma incrível​ equipe global e se tornar a melhor versão de quem você é.