Supervisor-Concierge
The Abu Dhabi EDITION
POSITION SUMMARY
Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bell person, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Ensure that any outstanding requests from the previous day receive priority and are resolved. Monitor inventory and order general office supplies. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
O EDITION Hotels combina a genialidade visionária do hoteleiro de luxo Ian Schrager, o atendimento de um hotel de mais alto nível e o alcance global da Marriott Internacional, criando uma experiência totalmente inovadora do setor da hotelaria. O EDITION proporciona o que há de melhor em dois universos, equilibrando cuidadosamente diferentes elementos – sofisticação com personalidade, perfeccionismo com individualidade, conforto com carisma e charme. A marca foca em clientes sofisticados e inteligentes, que compreendem qualidade, originalidade, design e excelência em atendimento, mas que querem desfrutar de tudo isso sem as limitações do que é convencional, exigindo atitude num pacote que inclui o excepcional.
Mas precisamos de você para criar esta experiência mágica. Procuramos pessoas extrovertidas e autenticamente incríveis, que buscam trabalhar num ambiente inspirador e desafiador e que proporcione orgulho. Um local onde o atendimento vem do coração, e não de um manual. Um lugar onde o desempenho espetacular é contínuo, sempre entretendo e encantando todos os nossos hóspedes.
Convidamos você a vir conosco. Ao entrar para o EDITION, você se junta a um portfólio de marcas da Marriott International. Esteja onde pode realizar seu melhor trabalho, agir conforme seu propósito, fazer parte de uma incrível equipe global e se tornar a melhor versão de quem você é.