Quality & Trainingsmanager (m/w/d)

***work permit for EU/Germany is mandatory***

The Munich Marriott City West sets new benchmarks and standards in meetings & events. Inspired by the Bavarian lifestyle and with 398 guest rooms and suites and nearly 5000 sqm of public space, including a state-of-the-art conference center, customized and first-class event needs are put into practice. The upscale concept includes the Italian restaurant & Vineria Assoluto with open show kitchen, the Assoluto Caffe and the Westhub Lounge & Bar, offering an outstanding culinary offering combined with warm hospitality in a stylish ambience. Our guests are also delighted by the spectacular roof terrace and MClub Lounge with panoramic views over the city, all the way to the Bavarian Alps. The hotel is located in the lively Westend, centrally located in the immediate vicinity of Munich's Old Town and within walking distance of the famous Oktoberfest grounds.

JOIN OUR HOTELTEAM

.... as Quality & Trainingsmanager (m/f/d) for the newly opened Munich Marriott City West!

Who we are looking for...

As the Quality & Training Manager at the hotel, you ensure that our guests have a first-class experience and that our team knows exactly what it takes to make that happen. You understand people, notice the little details, and have a strong focus on quality. Your training sessions are engaging, interactive, and get our team job-ready.

Ss the "Guardian" of our brand standards, you regularly collaborate with our leadership team, supporting them in implementing these standards. You design and deliver training independently and professionally, always keeping an eye on the needs of the participants.

What your responsibilities are...

• You are responsible for the development and implementation of training programs (preparation, coordination, and execution).
• You ensure compliance with service standards in the hotel, especially with regard to current brand standards, and support their implementation.
• You advise the leadership team on team development, personnel development, evaluations, and development opportunities.
• You monitor guest satisfaction and work closely with the Guest Relations team to identify training needs and "need areas."
• You create quality and service reports to identify trends and developments.
• You create a professional training plan and work closely with the leadership team to reflect the training needs and to enable the highest possible number of participants.
• You monitor the digital training platform and motivate employees to complete their training on time.
• You accompany our apprentices, interns, and students during their training and are responsible for their coordination and administration.
• You share your expertise to enable professional knowledge transfer within the departments.
• You are heavily involved in important HR processes such as onboarding, offboarding, performance evaluations, and development programs.
• You review external training offerings and organize their implementation (e.g. specialized training, fire safety training, etc.).
• You use your creativity as a leading member of the Take Care team to provide our employees with unforgettable and enjoyable moments.

What we need from you...

• You come from either the operational hotel management or the human resources department and ideally have solid experience in the area of training, workshop facilitation, and personnel development.
• Your expertise in personnel development instruments, training methodology, and didactics are up-to-date and well-founded. It would be great if you have completed a degree or specific training in these areas.
• You are a "people person" and know how to motivate people.
• You have a fantastic appearance, are charming, and convince with your professionalism.
• You are a communication talent with good German and English language skills.
• Your winning appearance, can-do attitude, and hands-on mentality are a natural part of your personality.
• Your willingness to perform inspires the team to peak performance, and as a true team player, you support the leadership team professionally with your knowledge and skills.
• Your enthusiasm for sharing your knowledge with the team and trainees is contagious! 

And this is how we inspire you....

Be part of the hotel team and contribute your ideas, concepts and imaginations! 

• An attractive, above-tariff remuneration for your flexible assignment in our hotel
• Participation in our attractive management bonus program
• Travel worldwide to our 9000+ hotels at great employee conditions ("Explore Rate") and let yourself be pampered - by the way, this also applies to your family, partner & parents, for example.
• Enjoy the culinary F&B offer in our 9000+ hotels with 20% discount
• Extensive corporate benefits with lots of discounts for leisure activities and travel
• 20% extra pay for your work on public holidays
• We will pay you an allowance for the job ticket/Germany ticket
• As a birthday boy or girl, you get an extra day off to celebrate your birthday with your loved ones
• Christmas and vacation pay according to the collective agreement, starting in the first year, without a waiting period (after the probationary period, pro rata for the year).
• Your retirement provision is important to us and we will pay you not the usual 16% but 20% as an employer's contribution on top of the regular Hogarente if you convert your own remuneration.
• Innovative training concepts that support you on your career path
• Career opportunities and prospects in an international company 
• We offer you a wide range of free culinary delights in our staff restaurant.
• We like to celebrate - and preferably with you! Whether team outings, employee celebrations, employee week, anniversaries, etc.... we can think of many reasons to celebrate you and your colleagues properly.
• Your health is one of our priorities, which is why we provide you with comprehensive company medical care.
• Tell us what we can do to make you happy! Each year, every employee gets to choose something from our elective benefits catalog. These could include
  • Membership subsidy for a sports & fitness provider
  • Shopping Card
  • Childcare subsidy
  • Extra allowance for retirement insurance

...and much more

 (All benefit & bonus programs are subject to individual company regulations. Tax & Social Benefit laws apply and any tax deductions are being handled via payroll adjustments. There is no legal entitlement to the programs and the employer can adjust the offer at any time).

Have we sparked your interest? Then apply here on MarriottCareers with your application documents as well as your salary expectations. If you have any questions, you can also contact us at RecruitingMunichCityWest@marriott.com. We look forward to hearing from you!

Marriott International is an equal opportunity employer. We are committed to hiring a diverse workforce and a sustainable, inclusive culture that puts employees first. We are committed to providing equal opportunity to individuals with a protected status, for example, disability or other legally protected status.

Begin.

Belong.

Become.

Our founders, J.W. and Alice Marriott, started with a small idea: a root beer stand. From there, it grew into a small hotel business, and then another, bigger one. Together they created something that changed their future—and maybe yours.

Wherever you want to go, whoever you want to be, you deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Belong to a community where you are included. Be inspired by what’s possible and discover your own future. Be challenged, grow and achieve your ambition. At Marriott, be yourself. Begin your purpose, belong to a global community, and become the best version of you. At Marriott…Be you.

As the #1 leader in hospitality worldwide, Marriott International has 9000+ hotel properties and 31 top hotel brands. We’re in 138 countries and territories, and we’re still growing. Unmatched opportunities await you! The next step in your career could lead to your greatest adventure.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.