JOB SUMMARY
The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.
CANDIDATE PROFILE
Education and Experience
• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.
OR
• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.
| Understanding Market Opportunities & Driving Revenue - Targets leisure transient and leisure group accounts with heavy emphasis on solicitation and account saturation.
- Participates in proactive sales calls to acquire new business and/or close on business.
- Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
- Closes the best opportunities for each property based on market conditions and individual property needs.
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
- Manages and develops relationships with key internal and external stakeholders.
Providing Exceptional Customer Service - Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
- Services our customers in order to grow share of the account.
- Executes and supports the company’s customer service standards.
- Provides excellent customer service consistent with the daily service basics of the company.
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
Additional Responsibilities - Utilizes intranet for resources and information.
- Conducts site inspections.
- Creates contracts as required.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
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| Profile required: |
| Education & Experience: - High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
OR - 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.
Management Competencies: - Leadership: Adaptability, Communication, Problem Solving and Decision Making, Professional Demeanour
- Managing Execution: Building and Contributing to Teams, Driving for Results, Planning and Organizing
- Building Relationships: Coworker Relationships, Customer Relationships, Global Mindset
- Learning and Applying Professional Expertise: Applied Learning, Business Acumen, Technical Acumen, Persuasiveness, Sales Disposition, Sales Implementations
- Basic Competencies: Basic Computer Skills, Mathematical Reasoning, Oral & Reading Comprehension, Writing
- Arabic language an advantage but not essential
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W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
