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Agent-At Your Service

Aloft by Marriott Bangkok Sukhumvit 11
Şimdi Başvur
Aramaya Geri Dön

POSITION SUMMARY

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

 
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Aloft olarak, alışık olduğunuz otellerden olmamakla birlikte kibirli de değiliz. Amacımız misafirlerimize isteklerini gerçekleştirebilecekleri rahat bir ortam sağlamak. İster köpeklerini yürüyüşe çıkardıktan sonra bir şeyler içmek için geri dönüyor ister iş arkadaşlarıyla yaptıkları toplantılarla geçen bir günü bitiriyor ister ailelerini, arkadaşlarını veya en sevdikleri müzik grubunu görmek için şehri ziyaret ediyor olsunlar, misafirlerimize modern bir tasarım ve karaktere sahip, başkalarıyla ve çevrelerindeki alanla bağlantı kurabilecekleri bir merkez sunuyoruz. Çizginin dışına çıkmaktan korkmayan, kendini ifade edebilen ve kendinden emin insanlar arıyoruz. Başkalarıyla bağlantı kurma fırsatları sizi heyecanlandırıyorsa, Aloft Hotels tam size göre bir yer. Aloft Hotels'a katılarak, Marriott International çatısı altındaki bir markalar portföyünün parçası olursunuz. İşinizi en iyi şekilde yapabileceğiniz yeri​ tercih edin, amacınızı gerçekleştirmeye başlayın, mükemmel bir küresel​ ekibin üyesi olun ve hayallerinize ulaşmayı başarın.