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Agent-At Your Service

Renaissance Sao Paulo Hotel
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Aramaya Geri Dön

POSITION SUMMARY

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

 
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Renaissance Hotels'de, misafirlerimizin ziyaret ettikleri yerlerin özünü deneyimlemelerine yardımcı olmaya inanıyoruz. Misafirlerimiz bize beklenmedik şeyleri keşfetmek ve denemek, yeni bir kültürü tanımak ya da sadece kendilerine ayırdıkları bir akşamı en iyi şekilde geçirmek için gelirler. Tüm seyahatlerini bir macera olarak gördüklerinden iş seyahatlerine de aynı şekilde bakarlar. Başkalarının alışılmış hizmetlerle yetinebilecekleri yerlerde bizim misafirlerimiz evlerine dönerken yanlarına harika bir hikaye alma fırsatı ararlar. Biz de öyle. Kültürün ruhunu misafirlerimize taşımaları için ekibimize katılacak spontane kaşifler arıyoruz. Bu tam bana göre diyorsanız, sizi Renaissance Hotels'deki kariyer fırsatlarını keşfetmeye davet ediyoruz. Renaissance Hotels'e katılarak, Marriott International çatısı altındaki bir markalar portföyünün parçası olursunuz. İşinizi en iyi şekilde yapabileceğiniz yeri​ tercih edin, amacınızı gerçekleştirmeye başlayın, mükemmel bir küresel​ ekibin üyesi olun ve hayallerinize ulaşmayı başarın.