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Clerk-Reservations

The Laguna a Luxury Collection Resort & Spa Nusa Dua Bali
Şimdi Başvur
Aramaya Geri Dön

POSITION SUMMARY

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

 
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

35'i aşkın ülkede 120'den fazla tesise sahip Luxury Collection Hotels & Resorts, kalıcı ve değerli anılarla dolu otantik deneyimler vadediyor. Avrupa'nın en ünlü ve ikonik tesislerinden oluşan bir koleksiyon olan İtalyan CIGA markası altında 1906 yılında başlayan ve 100 yılı aşan deneyimimiz, lükse ilgi duyan seyahat severlerin beklentilerini aşmak için sürekli gelişirken sarsılmaz bir temel teşkil ediyor.

 
Efsanevi saraylar ve uzak dinlenme yerlerinden zamana meydan okuyan modern klasiklere kadar her lüks otel ve tatil köyü, bulunduğu konumun benzersiz ve değerli bir ifadesi, adeta destinasyonun kültürel cazibelerine ve hazinelerine açılan bir kapıdır. Etkileyici hikaye anlatımından hoşlanan, destinasyonun kültürüne ilgi ve tutku duyan, aynı zamanda gerçek, kişiselleştirilmiş ve ihtiyaçları önceden sezen misafirperverlik sunma arzusuna sahip biriyseniz, o zaman sizi yolculuğumuza katılmaya davet ediyoruz. The Luxury Collection'a katılarak, Marriott International çatısı altındaki bir markalar portföyünün parçası olursunuz. İşinizi en iyi şekilde yapabileceğiniz yeri ​tercih edin, amacınızı gerçekleştirmeye başlayın, mükemmel bir küresel​ ekibin üyesi olun ve hayallerinize ulaşmayı başarın.