Director - Business Resilience

Business Resilience Function

The Business Resilience department has overall accountability for ensuring that the organization is prepared to respond to disruptive events with effective crisis management and operational resilience plans to support business continuance.  The vision of this department is to guide collaborative plans, partnerships, and strategies as vehicles navigating Marriott through disruptions with confidence. 

As a senior member of the professional staff, the Director contributes a high level of specialized knowledge, experience, and skill in the Business Continuity area to support the Company and Risk Management department and/or function objectives. This position works collaboratively with Business Resilience groups (Disaster Recovery, Global Information Security, Emergency Response/Life Safety, Vendor Management and Procurement, and Crisis Management), to assist process owners in developing BC plans and strategies which drive holistic and repeatable responses for broader business objectives and disruption response.

Expected Contributions

Reporting to the Head of Global Business Resilience, the Director will assist in the development and maintenance of Marriott’s business resilience program.  The Director will act as the Resilience Partner for an identified number of Marriott Critical Business Service (CBS) departments.  Specifically, the incumbent who fills the position will be accountable for acting as the subject matter expert and business partner to the leaders of identified Critical Business Services (CBS).  The Director will:  

• Ensure the respective CBS will have their end-to-end services appropriately mapped and updated.
• Partner with the CBS leader and the Global Technology liaison to identify critical applications dependencies which contribute towards the CBS.  
• Assist with the identification of maximum allowable downtimes and potential gaps or risks to the CBS, inclusive of third-party and disaster recovery related risk discussions with the business.  
• Assist the CBS leader with documenting resilience plans as necessary.  
• Supervise the completion of the annual, integrated, above-property/corporate business impact analysis for the CBS areas.  
• Evaluate business process descriptions and operational resilience plans for quality.  Act to maintain or improve plan quality across all plans.  
• Assist in the review and evaluation of resilience plans and procedures.  
• Ensure that operational resilience plan roles are addressed as necessary in alignment with per policy (MIP-30) and related standards.  
• Implement effective working relationships with CBS leaders and support the documentation of operational resilience plans.    
• Educate end-users, managers, and support team members about the need to develop strong, coordinated operational resilience plans.  
• Strive to ensure that related plans and similar but geographically disparate dependent plans are viewed and completed appropriately and consistently based on their perceived risk.  
• Train plan owners, approvers, and resilience coordinators and provide on-going support as required.  
• Monitor and report on the preparedness of CBS with regular engagement across senior roles within the organization such as discipline leaders, steering committees, and executive leadership.  
• Guide the design and facilitate annual exercising of corporate business resilience plans per policy (MIP-30) and related standards.  
• Ensure an effective working relationship with the global technology liaison and other IT teams and leaders to identify recovery gaps, set recovery time objectives and convey business needs and expectations.  
• Maintain communication with the Disaster Recovery representative, to obtain knowledge of new applications being introduced into the Marriott computing environment and specifically to their CBS groups, and work with them to ensure that these new applications are integrated as business process dependencies and their impacts are recorded.  
• Mentor more junior members of the Business Resilience Office.   
• Represent the Business Resilience Office on occasion as an Alternate for the Head of Global Business Resilience.  
• On an as-needed basis support the management of real events (incidents, crises etc.) and facilitate cross functional resilience response activities.  
• Support the Head of Global Business Resilience in aligning all resilience initiatives and goals with the goals of the organization and IT capabilities.  
• Complete other duties as assigned. 

Candidate Profile

Personal Attributes and Competencies  

• Ability to manage multiple projects from start to finish.  
• Ability to motivate, influence and manage associates who do not report to you to complete required deliverables.  
• Good interpersonal skills and ability to interface with all levels of management and at multiple levels within the organization.  
• High degree of initiative, personal responsibility, and ownership.  
• Ability to execute responsibilities in a timely and accurate manner.  
• Demonstrated analytical and problem-solving skills.   
• Effective written and verbal communication skills.  
• Ability to develop and maintain a working knowledge of the organization and the ability to develop a clear understanding of the company’s key functional processes and resources.  

 Specific Candidate Profile  

Successful candidates should possess knowledge and experience as follows:  

• At least seven years of experience on an enterprise Business Continuity or Disaster Recovery team.  
• Bachelor’s degree required.  
• Certified planner preferred.  
• Knowledge of current operational resilience planning techniques and technologies, as well as the methods used in performing business impact and risk assessments.  
• Knowledge of The Fusion Framework tool and/or Salesforce based applications highly desirable.  
• Working knowledge of data processing and data/voice telecommunications preferred.  
• Proficient with Microsoft Office software.  

Other Desirable Attributes 

• Ability to work outside normal office hours (nights and weekends) during crises or business interruptions.  
• Limited travel may be required (less than 10%).  
• Contact with relevant professional organizations is encouraged

The salary range for this position is $125,600 to $172,900 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.  

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.