Director of Operations (13-month fixed-term)

At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Through overthinking every element of the guest’s stay, AC provides everything you need and nothing you don’t. Be a part of our global tribe and work with like-minded people.  Use your inner creativity and love for art, design, and culture to engage and inspire guests.  

An exciting opportunity awaits for a Director of Operations to join the team at AC Hotel by Marriott Melbourne Southbank. This position is a full-time, fixed-term maternity leave cover until May 2026. 

Position Summary:

The position functions as the strategic business leader of the Hotel Operations for AC Hotel by Marriott Melbourne Southbank. Working closely with the General Manager, you will be responsible for ensuring Hotel Operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenue and maximizes the financial performance of the hotel and developing positive owner relations. You will also oversee the food and beverage, front office, housekeeping and engineering departments of our hotel.

Key responsibilities:

• Managing profitability by working with hotel management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.
• Managing Revenue Goals by monitoring hotel operations and sales performance against budget.
• Coaching operations team to effectively manage occupancy & rate, wages and controllable expenses.
• Leading Operations and Department Teams through champions the brand’s service vision for product and service delivery and ensures alignment amongst the management teams.
• Managing the Guest Experience through reviewing guest feedback with management team and ensures appropriate corrective action is taken.
• Respond to and handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties.
• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Managing Human Resources Activities by facilitating the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
• Ensure you and the team uphold all company policies and procedures whilst demonstrating Marriott core values.

Required Skills and Experience:

• Passionate and guest focused
• Food and beverage experience in a hotel environment
• Experience with OPERA property management system 
• Prior experience in a similar managerial role 
• Experience managing, motivating and leading successful teams
• Strong financial acumen and experience managing department budget
• Self-motivated, driven and energized in a fast-paced environment

Our Benefits: 

• BUPA Private Health Insurance
• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends 
• Dry cleaning of work clothes
• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group 
• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program 
• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, or you have a preferred communication method please email us at rowena.dick@marriott.com

At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Whether it’s the artful pour of a drink or the sleek, edited environment, AC Hotels and our family members believe that if we have time to make it, we have time to make it beautiful. Our guests recognize and appreciate the precise design of AC Hotels and the detail-oriented nature of our family members. If you are looking for true hospitality, AC Hotels offers the perfect environment. Family members express a global mindset and passion for detail. They present a natural curiosity to learn and try new things. Whether staying current with trends in art, technology, or design, family members are eager to share with guests and others.