Director On-Property Change Management - Business Transformation Office

This role will build upon our existing Digital and Technology Transformation change management strategy to create and execute the change management plan and related deliverables for on-property associates throughout the program’s deployment journey, from Design to Stabilize. This role will partner closely with colleagues throughout the entire program – including (but not limited to) PMO, Deployment, XD + Business Process Design, Learning, Continent Planning and Testing Teams. Success in this role requires strong critical thinking skills, attention to detail, comfort with ambiguity, a proven ability to manage multiple work efforts at the same time, as well as a willingness to be tested on difficult and time-sensitive requests.

Key responsibilities include:
•    Marriott Digital + Technology Transformation Change Management Plan + Execution: Partners with the Senior Director to develop the change management plan for impacted on-property associates, including leading a detailed Change Impact Assessment. Then executes the plan and related deliverables to drive the required behavior change and shift to desired behavior. Partners closely with the Business Process, Deployment and L+D teams.
•    Marriott Digital + Technology Transformation Recognition Plan: Leads the recognition plan and execution for highlighting quick wins along the journey and ultimately the right behavior adoption. The plan may include gamification, celebratory events, competitions, awards, and/or new supporting tools.
•    Marriott Digital + Technology Transformation Change Management Measurement + Analytics: Directs the day-to-day change readiness and change adoption activities, including scorecards and appropriate forums. Partners closely with the deployment team to develop reports for key MI leaders on readiness pre-cutover and the progress of adoption and highlighting change challenges after cutover (e.g., fatigue, confusion, lack of alignment, etc.) 
•    Marriott Digital + Technology Transformation Change Communications Materials Production: Develops and delivers Change Communications deliverables, including – but not limited to – webinars, PowerPoint presentations, talking points, job aids, etc.

CANDIDATE PROFILE

Education and Experience 
•    4-year degree from an accredited university; master’s degree strongly preferred
•    8+ years of relevant professional experience (change management, stakeholder engagement, communications or deployment strongly preferred), demonstrating progressive career growth and pattern of exceptional performance
•    Experience with large-scale business transformation, strongly preferred in hospitality 
•    Strong personal leadership, organizational, relationship-building, and negotiation skills
•    Outstanding formal and informal presentation skills
•    Self-starter with self-confidence, enthusiasm, and strong customer service orientation
•    Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity
•    Experience working in or on behalf of (i.e., consulting) a large-scale, global enterprise strongly preferred
•    Excellent written and oral communication skills
•    Experience developing clear, concise, and logically written business communications, as well as delivering
•    recommendations effectively to demanding audiences
•    Ability to gain a clear understanding of an initiative and represent it to various constituencies across the organization
•    Ability to work effectively in a complex, service-intensive, deadline-driven environment
•    Ability to work with and influence cross-functional teams in a matrixed organization
•    Ability to build strong relationships to leverage information and insights across key groups
•    Ability to inspire confidence in senior management and to be recognized for stakeholder engagement, change management and deployment leadership
•    Ability to be detailed oriented, while maintaining alignment with broader organization objectives
•    Ability to juggle multiple projects and many stakeholders
•    Basic project management skills
•    Ability to complete deliverables with high quality and up to established standards
•    Proficiency with Microsoft Word, Excel and PowerPoint applications
                                                                            
CORE WORK ACTIVITIES

Marriott Digital + Technology Transformation Change Management Plan and Execution:
•    Plans and executes the stakeholder and change impact analysis for on-property associates. 
•    Partners with the Senior Director and colleagues from the Transformation Office to create and execute a comprehensive change management plan and related deliverables for on-property associates. 
•    Executes the change management plan working closely with Continent, Deployment, Learning and other teams to meet defined success measures. 
•    Develops and distributes required change and deployment deliverables (e.g., presentations, job aids, communications, etc.). 
•    Identifies, proposes solutions for and manages resolution of issues and risks to change management plan.

Marriott Digital + Technology Transformation Recognition Program
•    Creates and executes the Recognition Program plan.
•    Develops approach and cadence for quick wins along the journey as well as recognizing positive behaviors.
•    Partners with colleagues and the continents to create a forum for listening to what’s going well and what’s not – ensuring both celebrations and pain points are addressed.

Marriott Digital + Technology Transformation Change Management Measurement and Analytics
•    Monitors, detects and manages change readiness and adoption through the change journey for on-property associates.
•    Executes change readiness survey for deployment community; compiles results and applies learnings to change management  plans iteratively.
•    Creates a change management scorecard in partnership with deployment and learning to help identify wins and challenges with change adoption.  
•    Shares insight and impacts from analytics with senior leaders as well as recommendations to help steer program in the right direction.

Marriott Digital + Technology Transformation Change Communication Materials Production
•    Develops and executes Change Communications deliverables, including – but not limited to – webinars, email messages, PowerPoint presentations, job aids, change guides, etc.
•    Develops targeted communications for associates describing change, preparation, rollout measurements and milestones.
•    Works collaboratively with a variety of key stakeholders both within the Business Transformation office and across the company to ensure alignment and consistency with broader organizational communication efforts. 
•    Partners with continent Change Management teams to tailor change communications plans and effectively disseminate key messages.

MANAGEMENT COMPETENCIES 
Leadership
•    Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.  
•    Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
•    Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
•    Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. 
Managing Execution
•    Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
•    Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
•    Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Building Relationships
•    Co-worker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.  
•    Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
•    Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability 
•    Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
•    Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
•    Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
•    Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
•    Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
•    Basic Competencies - Fundamental competencies required for accomplishing basic work activities. 

o    Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
o    Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
o    Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
o    Reading Comprehension - Understands written sentences and paragraphs in work related documents.
o    Writing - Communicates effectively in writing as appropriate for the needs of the audience.

The salary range for this position is $125,600 to $175,400 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.  

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.