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FLEX Director, Loyalty Member Products

Marriott International HQ
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This is a temporary position. 
 

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

 

The FLEX Director, Loyalty Member Products is responsible for leading the design and execution of Elite member products, including benefits and Elite tiers, to enhance the Marriott Bonvoy member experience. This position will play a critical role in transforming the future of Marriott Bonvoy Elite member benefits and pathways by integrating and synthesizing learnings from customer research, data analytics, market research, hospitality industry knowledge and customer loyalty expertise. The role must act as a champion – driving change and coordinating a cross-functional team responsible for designing, building, launching, and assessing new member products and enhancements to the Elite program. This role must leverage exceptional leadership, analytics and project management skills to organize, influence, and drive results meeting business objectives within aligned upon budgets and timelines while working across a variety of stakeholders in the organization.

 

CANDIDATE PROFILE 

Education and Experience Required

  • 4-year degree from an accredited university in from an accredited university in Business Administration, Marketing, Hospitality Management, or related major and 6+ years of relevant professional experience, demonstrating progressive career growth and a pattern of exceptional performance; OR 8+ years of relevant professional experience in of relevant professional experience in marketing or related function, demonstrating progressive career growth and pattern of exceptional performance.

 

Education and Experience Preferred

  • Proven track record of success working in or with fast-paced, consumer focused organizations preferred
  • Demonstrated success leading large scale initiatives/transformations across an enterprise and associated change management preferred Proven experience introducing and implementing cutting edge ideas; conception through final delivery preferred
  • Proven experience articulating new concepts clearly and in a compelling way, especially well versed in PowerPoint presentations preferred
  • Demonstrated record of strong negotiating, influencing and problem resolution skills preferred
  • Experience effectively prioritizing and executing tasks in a high-pressure environment within budgets and timelines preferred Demonstrated ability to assess stakeholder needs, creatively approach solutions, and decide and influence appropriate courses of action preferred Hands on experience working with business partners to develop success measurement plans and KPIs preferred Specialized experience in loyalty programs preferred.

 

CORE WORK ACTIVITIES 

 

Member Product Strategy and Execution

  • Integrate and synthesize learnings from various sources (e.g., research, analytics, industry knowledge) to formulate recommendations around new loyalty products and features of Elite program 
  • Lead end-to-end design and execution of new products / features 
  • Coordinate across disciplines to build, design, test, and launch new products and features, including technology, digital, marketing, PR, etc.  

Managing Marriott Bonvoy Elite Projects 

  • Leads current and future-looking projects that drive engagement with Marriott Bonvoy Elite members, optimizing impact of existing program and net-new efforts
  • Develops specific goals and plans to prioritize, organize, and accomplish the mission of enterprise projects related to Elite membership.
  • Champions leaders’ vision for product and service delivery.
  • Makes and executes the necessary decisions to keep moving forward toward achievement of goals.
  • Determines priorities, schedules, plans and necessary resources to promote completion of any projects on schedule.
  • Analyzes information and evaluates results to choose the best solution and solve problems that create more excitement around Marriott Bonvoy’s Elite program
  • Thinks creatively and practically to develop, execute and implement new project plans
  • Generates and provides accurate and timely results in the form of reports, presentations, etc.; able to communicate verbally and written in a clear, concise manner

 

Delivering on the Needs of Key Stakeholders

  • Understands and meets the needs of key stakeholders.
  • Develops specific goals and plans to prioritize, organize, and accomplish work.
  • Determines priorities, schedules, plans and necessary resources to ensure completion of any projects on schedule.
  • Collaborates with internal partners and stakeholders to support business/initiative strategies
  • Communicates concepts in a clear and persuasive manner that is easy to understand.
  • Generates and provides accurate and timely results in the form of reports, presentations, etc.
  • Demonstrates an understanding of business priorities.

 

MANAGEMENT COMPETENCIES 

Leadership
  • Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
  • Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of decision making and action.
  • Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
  • Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. 
  • Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.
Managing Execution
  • Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.
  • Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
  • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
Building Relationships
  • Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
  • Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.
Generating Talent and Organizational Capability 
  • Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
  • Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
  • Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
  • Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.
  • Strategy Knowledge - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage business operations and generate innovative solutions to approach function-specific strategic work challenges. 
  • Basic Competencies - Fundamental competencies required for accomplishing basic work activities. 
  • Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
  • Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
  • Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
  • Reading Comprehension - Understands written sentences and paragraphs in work related documents.
  • Writing - Communicates effectively in writing as appropriate for the needs of the audience.

 

The pay range for this position is $60.38 to $80.67 per hour.                                                                                                                                                                                                                                                                  

FLEX opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. 

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD.

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.