Assistant Manager-In-room Dining
The Westin Yokohama**Must have Japanese citizenship or Eligible work in Japan permit holder
POSITION SUMMARY
Non-management position that is responsible for the daily operations in Room Service. Position directs, trains and assists employees to follow standards in the delivery of food and beverage to guestrooms and hospitality suites. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.
非管理職で、ルームサービスの日常業務を担当します。このポジションでは、従業員が客室やホスピタリティスイートへの飲食物の配達に関する基準を遵守できるように指導、訓練、支援します。また、ゲストと従業員の満足度を確保しながら、運営予算の維持をサポートします。他の部門が必要な際には、フード＆ビバレッジ/カリナリーチームを強化する役割も担います。
CANDIDATE PROFILE
Education and Experience
- High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
CORE WORK ACTIVITIES
Conducting Day-to-Day Room Service Operations
- Ensures compliance with all Room Service polices, standards and procedures.
- Assists with the handling and service of all room service hospitality suites and group sales functions.
- Supervises daily shift operations.
- Helps to manage the delivery of amenity packages and VIP gifts.
- Ensures all employees have proper supplies, equipment and uniforms.
Supporting Management and Coaching of Room Service Team
- Provides direction to Room Service employees to sell and service in-room dining.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Sets a positive example for guest relations.
- Communicates performance expectations in accordance with job descriptions for each position.
- Provides feedback to individuals based on observation of service behaviors.
- Handles employee questions and concerns.
- Supervises Room Service in the absence of the Room Service Manager.
- Participates in the employee performance appraisal process, giving feedback as needed.
Assisting Room Service Financial and Budgeting Goals
- Understands the impact of department's operation on the overall property financial goals.
- Participates in department meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
- Utilizes budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
- Manages to achieve or exceed budgeted goals.
Ensuring Exceptional Customer Service
- Empowers employees to provide excellent customer service within guidelines.
- Interacts with guests to obtain feedback on product quality and service levels.
- Handles guest problems and complaints seeking assistance from a supervisor as necessary.
- Strives to improve service performance.
Supporting Human Resource Activities
- Participates as needed in the interviewing and hiring of room service employee team members with the appropriate skills.
- Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance.
- Supervises on-going training initiatives.
- Conducts training when appropriate."
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
マリオット・インターナショナルでは雇用機会均等の実現に向けて、多種多様な人材の雇用、従業員を第一に考え受け入れる企業文化の維持に取り組んでいます。当社は、身体障害者や退役軍人など、保護された根拠に基づく差別、あるいは準拠法の適用を受けるあらゆる根拠に基づく差別の撤廃に取り組んでいます。
ウェスティンでは、お客様が旅行中の最も必要な時に、自分自身のコントロールを取り戻し、心身のウェルビーイングを高めることができるように尽力することで、お客様が最高の自分でいられるような環境を提供しています。ホスピタリティ業界において卓越したウェルネスブランドになるというブランドミッションを達成するためには、ブランド独自のプログラムを実現する、情熱的で熱心なアソシエートが必要です。私たちは、アソシエートが職場内外で自分自身のウェルビーイングを維持してくれることを望んでいます。情熱的、活動的で、自分の健康維持に誇りを持っている人、楽観的で、冒険好きな人は、ウェスティンにとって理想的な候補者です。最高の仕事をして、目標を達成し、素晴らしいグローバルチームに参加し、最高の自分になることができる場所で働いてみませんか。