Guest Experience Supervisor
The Naka Island a Luxury Collection Resort & Spa Phuket
POSITION SUMMARY
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
ラグジュアリーコレクションホテル＆リゾートは、35カ国以上に120を超える施設を持ち、かけがえのない永遠の思い出となるような、最高レベルの体験を提供しています。1906年に、ヨーロッパで最も有名で象徴的なホテルが集まったブランド、イタリアのCIGAとして始まったラグジュアリーコレクション。これまでに培ってきた100年以上の経験は、ラグジュアリーな旅行者の求めるものを超え、常に進化し続けるための強固な基盤となっています。
伝説の宮殿や人里離れた隠れ家から、時代を超越した現代のクラシックホテルまで、高級ホテルやリゾートはどれもその場所を魅力溢れるユニークな形で体現しており、土地の文化的な魅力や宝物への入り口を提供しています。刺激的なストーリーテリングを愛し、その土地の伝統への強い関心と情熱、そしてお客様一人ひとりに合わせて心のこもったきめ細やかなサービスを提供したいと思う方は、ぜひ私たちのチームに加わってください。ラグジュアリーコレクションの一員になると、マリオット・インターナショナルのブランド・ポートフォリオに加わることになります。最高の仕事をして、目標を達成し、素晴らしいグローバルチームに参加し、最高の自分になることができる場所で働いてみませんか。