Guest Experience Supervisor
The Westin Resort & Spa Ubud Bali
POSITION SUMMARY
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
웨스틴은 고객이 여행 중 가장 필요할 때 자기 관리를 회복하고 웰빙을 향상시켜 최고의 상태를 유지할 수 있도록 최선을 다하고 있습니다. 웨스틴이 호스피탈리티 분야에서 탁월한 웰니스 브랜드가 되겠다는 사명을 달성하기 위해서는 브랜드만의 고유한 프로그램에 활기를 불어넣을 수 있는 열정적이고 적극적인 인재가 필요합니다. 웨스틴은 직원들이 호텔 안팎에서 자신의 웰빙을 소중히 여기기를 하기를 바랍니다. 만약 여러분이 열정적이고 활동적이며 웰빙을 유지하는 줄 아는 자부심과 낙관적인 마인드 그리고 모험심을 갖췄다면 웨스틴의 이상적인 후보자입니다. 최선을 다해 일하고, 목표를 향해 달리며, 훌륭한 글로벌 팀의 일원으로 최고의 나를 만들고 싶다면 웨스틴의 문을 두드리세요.