Navigator Concierge
Renaissance Sao Paulo Hotel
POSITION SUMMARY
Renaissance Navigators use their passion for discovery to add creativity and originality to the way they deliver unique and personalized experiences to guests and ambassadors alike. The successful Navigator is an innovator, always challenging the status quo; they are relentless explorers, constantly seeking out the latest and greatest in local happenings; and of course they are relationship builders, continually nurturing and expanding their networks.
Renaissance guests are not looking for the typical tourist attractions, they are looking to experience the town as a local. So we are looking for an individual that is extremely passionate about the locale – someone who takes pride in their expertise, their community relationships, and their up-to-date knowledge of trends in food, wine, art, culture, and events. The Navigator will use knowledge and expertise to build, maintain, and update a catalog of local offerings – from restaurants and bars, to shops and museum exhibits, and everything in between. He or she will not only be responsible for delivering this information to guests, but also for educating other ambassadors so they can deliver this information to our discoverer guests as well.
No matter what position you are in, there are a few things that are critical to success: making sure you have a safe work environment, following company policies and procedures, ensuring your uniform and personal appearance are clean and professional, maintaining confidentiality, completing paperwork and documentation, and protecting company assets. The essence of the Navigator role is about getting out from behind the Navigator desk (you’ll be sitting, standing, and walking around for most of your day) and taking a hands-on approach to your work (move, lift, carry, push, pull and place objects, 10 pounds or less, by yourself). Doing all of these things well (and other things that come your way) is the foundation of the job. Ultimately, the real hallmark of the Navigator role is driving a best-in-class guest experience, inspiring guests and ambassadors alike to live life to discover.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
르네상스 호텔에는 고객이 방문하는 지역에서 현지의 정수를 체험하실 수 있도록 성심껏 도와드리고 있습니다. 우리 호텔의 고객은 현지 여행에서 예상치 못한 것을 발견하거나, 새로운 문화를 체험하고 싶어하며, 또는 자유로운 저녁 식사 시간을 최대한 활용하고 싶어 합니다.모든 여행을 모험이라고 여기기 때문에 비즈니스 여행도 모험으로 봅니다. 평범한 경험에 안주하는 분들이 있는 반면, 르네상스의 고객은 집으로 가져갈 멋진 스토리를 늘 찾아나섭니다. 이러한 점은 우리 르네상스 호텔도 마찬가지입니다. 르네상스 호텔은 고객에게 현지의 정신을 전달하기 위해 팀에 합류할 적극적인 탐험가를 찾고 있습니다. 만약 여러분의 이야기처럼 들린다면, 르네상스 호텔의 채용 기회를 살펴보시기 바랍니다. 르네상스 호텔에 입사하면 메리어트 인터내셔널의 브랜드 포트폴리오에 합류하게 됩니다. 최선을 다해 일하고, 목표를 향해 달리며, 훌륭한 글로벌 팀의 일원으로 최고의 나를 만들고 싶다면 르네상스 호텔의 문을 두드리세요.