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Supervisor-At Your Service

Renaissance Sao Paulo Hotel
지원
자주 묻는 질문

POSITION SUMMARY

Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or problem. Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received. Verify and adjust billing. Operate telephone switchboard station. Monitor busy or unanswered lines, check back with callers on hold to update status, take messages. Activate and deactivate guest room message lights. Transfer guests with internet access issues to internet service provider's customer support line. Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls. Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation. Supply guests with directions and property information.

Assist management in training, scheduling, evaluating, motivating and coaching employees; serve as a department role model. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards. Enter and locate information using computers/ POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

 
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

르네상스 호텔에는 고객이 방문하는 지역에서 현지의 정수를 체험하실 수 있도록 성심껏 도와드리고 있습니다. 우리 호텔의 고객은 현지 여행에서 예상치 못한 것을 발견하거나, 새로운 문화를 체험하고 싶어하며, 또는 자유로운 저녁 식사 시간을 최대한 활용하고 싶어 합니다.모든 여행을 모험이라고 여기기 때문에 비즈니스 여행도 모험으로 봅니다. 평범한 경험에 안주하는 분들이 있는 반면, 르네상스의 고객은 집으로 가져갈 멋진 스토리를 늘 찾아나섭니다. 이러한 점은 우리 르네상스 호텔도 마찬가지입니다. 르네상스 호텔은 고객에게 현지의 정신을 전달하기 위해 팀에 합류할 적극적인 탐험가를 찾고 있습니다. 만약 여러분의 이야기처럼 들린다면, 르네상스 호텔의 채용 기회를 살펴보시기 바랍니다. 르네상스 호텔에 입사하면 메리어트 인터내셔널의 브랜드 포트폴리오에 합류하게 됩니다. 최선을 다해 일하고, 목표를 향해 달리며, 훌륭한 글로벌 팀의 일원으로 최고의 나를 만들고 싶다면 르네상스 호텔의 문을 두드리세요.