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Agent-Restaurant Reservations

Sheraton Saigon Grand Opera Hotel
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POSITION SUMMARY

Assist other departments when needed to ensure optimum service to guests. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Stand, sit, or walk for an extended period of time or for an entire work shift. Read and visually verify information in a variety of formats (e.g., small print). Enter and locate work-related information using computers and/or point of sale systems. Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email). Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

 
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Каждый новый член семьи Sheraton становится участником ее всемирного сообщества. Мы служим местом встреч и общения с 1937 года. Сотрудники Sheraton создают атмосферу сопричастности более чем в 400 сообществах по всему миру. Мы гарантируем гостям незабываемые впечатления и внимательное обслуживание. Если вы – командный игрок, который готов обеспечивать гостям заботливое отношение, предлагаем вам узнать о карьерных возможностях в Sheraton. Помогите нам претворить в жизнь нашу стратегическую цель и стать «Всемирным местом для встреч». Выбрав работу в Sheraton Hotels & Resorts, вы станете частью коллектива одного из брендов Marriott International. Делайте то, что у вас получается лучше всего,​ начните движение к своей цели, присоединитесь к удивительной глобальной команде и измените свою жизнь к лучшему.