Account Manager, Client Relations (USCAN Procurement)

JOB SUMMARY

The Account Manager – Client Relations, US & Canada Procurement, manages a portfolio of high‑value accounts and serves as a trusted, client-facing point of contact—responsible for leading a coordinated onboarding and enablement process that builds confidence, accelerates adoption, and delivers measurable value. Acting as the strategic and operational lead from agreement through early life-cycle maturity, this role organizes stakeholders, timelines, and deliverables across the customer/ownership group, internal Enterprise Procurement teams, account management partners, and properties. Through disciplined cross-functional coordination, proactive issue resolution, and data-driven insights, the Account Manager – Client Relations strengthens client partnerships to drive utilization, retention, and sustainable revenue growth across the U.S. and Canada portfolio.

 

Education and Experience 

Required

• Minimum 4+ years’ experience in account management, client relationships, sales, procurement/sourcing or business development, preferably in the hospitality design industry
• Ability to travel up to 50%

Preferred

• 4-year degree preferred or equivalent work experience within the industry.
• Proficient technical commodity/product knowledge and Hospitality Industry knowledge
• Proven ability to manage complex, high-value accounts and multiple projects with competing priorities in a fast-paced, dynamic environment

 

CORE WORK ACTIVITIES 

• Own a portfolio of U.S. & Canada accounts as the primary client-facing contact; build trusted relationships with ownership groups, properties, and internal partners.
• Own portfolio-level account engagement strategies aligned with Enterprise Procurement and Sales priorities, influence growth, retention, and expansion outcomes across assigned accounts. 
• Develop and independently determine account engagement, prioritization, and escalation strategies engagement strategies.
• Exercise senior judgment in resolving complex, high‑impact client and property issues, including recommending changes to engagement approach or deployment model.
• Lead end-to-end onboarding from agreement through early adoption; coordinate stakeholders, timelines, deliverables, and handoffs across ownership, internal teams, and properties.
• Initiate onboarding through welcome outreach and upfront data collection; confirm key contacts, participating entities, and implementation requirements.
• Scope and map programs and reporting needs; facilitate kick-off meetings and success plans that align goals, timelines, success criteria, and engagement opportunities.
• Coordinate supplier communications, program setup, and go-live readiness (access enablement, price implementation, and reporting capture).
• Drive adoption through ownership-cascaded property communications and property-wide training on tools, best practices, and how to maximize program value.
• Perform post–go-live quality assurance and lead 30/60/90-day checkpoints to confirm early success metrics, address gaps, and adjust the engagement plan.
• Analyze portfolio performance, buying trends, and market insights to influence commercial outcomes, mitigate account risk and support portfolio growth objectives. 
• Coordinate group lead intake and routing; partner with sales support resources and properties to ensure lead quality, timely follow-up, and closure tracking.
• Maintain accurate account plans, mappings, onboarding status, and CRM data to support reporting, forecasting, and informed decisions.
• Serve as a subject‑matter leader and escalation point for complex onboarding or client engagement scenarios.

 

All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance. 

Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.