Assistant Bankett Manager (m/w/d)
Cologne Marriott HotelJOB SUMMARY
Assists with directing and motivating team while personally assisting in providing high quality service based on requirements and standards. Assists with monitoring and controlling financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 1 year experience in the event management, food and beverage, or related professional area.
CORE WORK ACTIVITIES
Providing Exceptional Customer Service
• Interacts with guests, catering and kitchen staff.
• Maintains a professional and pleasant demeanor when interacting with guests.
• Develops a unique and creative experience for guests.
Assisting with Managing and Coordinating Banquet Operations and Staff
• Ensures that meeting rooms are set and equipped properly.
• Maintains a professional staff to set up the rooms and assist with evening functions.
• Leads shifts and actively participates in the servicing of events.
• Serves as the liaison between the Kitchen, the Conference Services Manager and the Guest.
• Ensures coffee breaks are set on time and with the proper items.
• Ensures evening functions are properly set up and on time.
• Cleans up, accounts, and properly stores food and beverage items at the end of a function.
• Demonstrates knowledge and proficiency in catering service, food and wine, P&L, budgets, theme concepts and kitchen operations.
• Assists with the management of controllable expenses for department.
• Maintains sanitation levels.
• Reports all maintenance problems to the appropriate persons.
• Assists clients with last minute requests.
• Assists with overseeing banquet department and floor operations.
• Maintains a clean, safe, sanitary and neat working area including meeting and storage space within the Conference Services areas.
• Ensures the physical appearance of the meeting rooms is up to current standards and also includes the business center and storage rooms.
• Attends and participates in all pertinent meetings.
Conducting Human Resources Activities
• Assists in the completion of performance reviews of staff members.
• Trains and develops banquet captains/assistant Maitre'd and non-management employees.
• Maintains customer service satisfaction in banquets and meetings.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.