Assistant Chief Steward - The Lake Como EDITION - season 2026

JOB SUMMARY

Assists in the management of the daily kitchen utility operations and staff. Areas of responsibilities include dish room operations, night cleaning, back dock cleaning and maintenance, banquet plating and food running. Strives to continually improve guest and employee satisfaction while maintaining the operating budget.

CANDIDATE PROFILE  

Education and Experience
•    High school diploma or GED; 3 years experience in the procurement, food and beverage, culinary, or related professional area.
OR
•    2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the procurement, food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Assisting in Managing Day-to-Day Operations
•    Orders and manages necessary supplies. Verifies that workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
•    Schedules events, programs, and activities, as well as the work of others.
•    Monitors the inflow of ordered materials and the maintenance of current materials.
•    Conducts china, glass and silver inventories.
•    Controls inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.
•    Inspects supplies, equipment, and work areas in order to verify efficient service and conformance to standards.
•    Investigates reports and follows-up on employee accidents.
•    Manages all equipment, china, glass and silver (e.g., adequate clean supplies of each).
•    Follows loss prevention policies to prevent accidents and control costs.
•    Enforces proper cleaning routines for serviceware, equipment, floors, etc.
•    Enforces proper use and cleaning of all dish room machinery.
•    Verifies all food holding and transport equipment is in working order.
•    Verifies compliance with all applicable laws and regulations.
•    Verifies compliance with food handling and sanitation standards.
•    Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Assisting in Leading Kitchen Team
•    Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
•    Assists with management of employees and management of all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
•    Verifies and assists with maintaining the productivity level of employees.
•    Serves as a role model to demonstrate appropriate behaviors.
•    Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
•    Celebrates successes by publicly recognizing the contributions of team members.
•    Encourages and builds mutual trust, respect, and cooperation among team members.
•    Communicates performance expectations in accordance with job descriptions for each position.
•    Establishes and maintains open, collaborative relationships with employees.
•    Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.
•    Strives to improve service performance.
•    Solicits employee feedback.
•    Understands the impact of department's operation on the overall property financial goals and objectives.

Ensuring Exceptional Customer Service
•    Attends meetings and communicates with executive, peers, and subordinates as an effort to improve quality of service.
•    Manages day-to-day operations, verifies that the quality, standards and meeting the expectations of the customers on a daily basis.
•    Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Assisting in Managing and Conducting Human Resource Activities
•    Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
•    Assists with recruiting, interviews, hiring and promoting employees in the organization.
•    Trains employees in safety procedures.
•    Provides feedback to individuals based on observation of service behaviors.
•    Reviews employee satisfaction results to identify and address employee problems or concerns.
•    Verifies that property policies are administered fairly and consistently.
•    Verifies that utility staff is properly trained regarding sanitation, equipment handling and chemical usage.
•    Participates in employee progressive discipline procedures.

MANAGEMENT COMPETENCIES
Leadership
•    Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.  
•    Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..
•    Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions. 
•    Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Managing Execution
•    Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
•    Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
•    Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.
Building Relationships
•    Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.  
•    Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards. 
•    Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
•    Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
•    Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
•    Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
•    Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
•    Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
o    Food and Beverage Sanitation - Knowledge of procedures and techniques for kitchen maintenance, cleaning, and use of sanitation systems; use of grease trap; trash (compactor(s), Baler operation, dish machines, and other equipment. Knowledge of techniques for care and cleaning of silver, stainless steel, and dish machines.   
o    Kitchen Tools and Equipment - The ability to use and store kitchen tools (e.g., cutting tools, knives, tongs, slicers, spatulas) and ability to use kitchen equipment (e.g., grills, ovens, steam tables, deep fryers, kettles) properly and safely.
o    Kitchen Maintenance - Knowledge of general maintenance procedures and standards of cleanliness for the food storage and preparation areas.
o    Cleaning the Kitchen - The ability to properly and safely clean and maintain kitchen floors, walls, and ceilings, including meal wall guards, overhead fans and hoods, and floor drains.  This includes correctly choosing and applying appropriate chemicals and/or products.  This includes knowing the right equipment to use for each job.
o    Purchasing and Materials Management - Knowledge of practices and procedures needed to maintain material, equipment and supplies; including vendor identification and contract negotiation, supply requisition and purchasing, and inventory control.
 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.

But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.

We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.