Assistant Front Office Manager

Additional Information: This hotel is owned and operated by an independent franchisee, Cycas Hospitality B.V. (main account). The franchisee is a separate company and a separate employer from Marriott International, Inc. and its subsidiary companies (collectively, “Marriott”). The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, termination, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you apply for this position, Marriott will have no involvement in the selection process. Your application information will not be provided to or accessible by Marriott. If you accept a position at this hotel, you will be employed by a franchisee, not Marriott.

 

•Support the Front Office Manager in overseeing daily operations across Front Office and F&B
•Take a proactive, hands-on approach to leadership, leading by example during busy service periods
•Ensure a smooth, efficient, and elegant check-in and check-out experience
•Deliver and uphold exceptional guest relations standards, handling enquiries and resolving issues promptly and professionally
•Monitor guest feedback and implement initiatives for continuous service improvement
•Lead, train, coach and develop team members to ensure consistent service excellence
•Assist with staff scheduling, performance management, and departmental training plans
•Drive a culture aligned with Marriott values, fostering collaboration, accountability and positivity
•Ensure compliance with all Marriott brand standards, policies, and procedures
•Maintain strong interdepartmental communication to deliver a seamless guest journey

We are looking for a confident, detail-oriented hospitality professional with strong initiative and a proactive mindset. The ideal candidate will demonstrate:
•Proven experience in Front Office or Guest Services within a quality hotel environment
•Excellent guest relations experience with a genuine passion for personalised service
•Strong leadership and team development skills, with the ability to train, coach and inspire others
•A hands-on management style and the ability to remain calm under pressure
•Strong organisational, problem-solving and decision-making abilities
•Knowledge of front office systems and operational procedures
•A professional, positive attitude aligned with Marriott’s culture and service philosophy
•Marriot experience is very welcome.

•Access to Marriott worldwide associate discounts •Team meals on duty •Continuous learning, cross-training & development opportunities •Free counselling sessions through our health plan •Access to free medical healthcare plans •Workplace pension scheme •Exclusive benefits platform with discounts on shopping, gym memberships, holidays, insurance and more. 33000

This company is an equal opportunity employer.

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