Assistant Front Office Manager

Additional Information: This hotel is owned and operated by an independent franchisee, Archer Hotel Management Limited. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

(Maternity Cover)

We are looking for a dynamic, guest-focused and emotionally intelligent Assistant Front Office Manager to support the leadership of the Front Office Department during a maternity cover period. This role is essential to ensuring operational stability, luxury service excellence and strong team motivation in a highly demanding environment.
Reporting directly to the Front Office Manager, the ideal candidate will demonstrate strong operational knowledge, solid leadership capability and a natural ability to inspire, structure and elevate teams. This position plays a critical role in restoring service consistency, improving quality results and re-energising a demotivated department.
This opportunity is particularly suited to a young, driven and ambitious leader ready to make an immediate impact and leave a visible footprint in a short period of time.
Operational Leadership
•    Support the daily management of Front Office operations including Front Desk, Guest Relations, Concierge, Bell/Door and Telephone Service
•    Ensure smooth, compliant and efficient check-in and check-out processes at all times
•    Supervise staffing levels to ensure service expectations, operational needs and financial objectives are met
•    Act as Manager on Duty when required
•    Ensure all operational procedures, brand standards and service sequences are consistently applied
•    Lead daily operational briefings and service alignment moments
•    Maintain excellent coordination with Housekeeping, Engineering, Security and Food and Beverage

Team Management
•    Lead, motivate and energise the Front Office team through visible leadership
•    Actively manage performance through feedback, coaching and daily presence on the floor
•    Carry out 1:1 feedback sessions and support Personal Development Plans
•    Support disciplinary actions when required, in strict alignment with HR and hotel procedures

•    Contribute to building a culture of accountability, pride and emotional ownership
•    Identify training needs and collaborate closely with the Learning and Development Department

Guest Experience
•    Actively engage with guests to ensure personalised, anticipatory and heartfelt service
•    Handle guest complaints with empathy, authority and effective resolution
•    Lead by example in service recovery and emotional intelligence
•    Monitor guest feedback, satisfaction scores, mystery guest results and online reputation
•    Implement corrective action plans together with the Front Office Manager
•    Drive visible improvement in service consistency and luxury behaviours

Monitoring Performance & Quality
•    Support the execution of Quality Audits, Brand Audits and Mystery Guest programmes
•    Ensure corrective actions are implemented and tracked
•    Reinforce Forbes, LQA and internal brand standards
•    Actively participate in continuous improvement initiatives

Financial and Administrative Responsibilities
•    Support cash handling, credit procedures and bad debt control
•    Assist with payroll validation and shift optimisation
•    Monitor operational incidents and reporting
•    Ensure compliance with all SOPs, LSOPs and internal controls

Additional Responsibilities
•    Represent the Front Office in interdepartmental meetings
•    Act as a communication bridge between team and management
•    Support onboarding of new team members
•    Participate in departmental projects and hotel-wide initiatives

Special Focus On
Service Quality & Brand Standards
•    Re-establish luxury service standards across all guest touchpoints
•    Lead by visibility and personal example during peak operation times
•    Restore service confidence and pride within the team

People Development & Engagement
•    Re-motivate a demotivated department through leadership presence and emotional intelligence
•    Create psychological safety while enforcing performance
•    Act as a positive energy driver within the operation

Education and Experience
•    High school diploma or GED with minimum 1 year of supervisory or managerial experience in Front Office, Guest Services or similar
OR
•    2-year degree in Hospitality, Hotel and Restaurant Management, Business Administration or similar

Additional Qualifications
•    Experience in luxury hospitality strongly preferred
•    Strong leadership, communication and conflict management skills
•    High emotional intelligence, resilience and adaptability
•    Ability to work under pressure in high-volume luxury environments
•    High level of English and Spanish, minimum B2 required
•    Availability to work mornings, evenings, weekends and holidays

The salary for this position is $30.261,78 annually.

This company is an equal opportunity employer.

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